Melissa Culbertson

• Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
• Boosted efficiency within the clinic''s daily operations by proactively identifying areas for improvement or streamlining.
• Ensured prompt payment collection by thoroughly explaining financial policies to patients prior to treatment commencement.
• Supported clinical team by managing inventory levels of supplies, proactively ordering replacements when needed.

Managed high call volume, prioritizing urgent requests while maintaining professionalism and accuracy in documentation.

Reviewed and scheduled all incoming pain management referrals

Scheduled injections and ablations

Handle all incoming referrals for the. department of Neurology and Neurosurgery

• Participated in ongoing professional development opportunities to stay current on best practices in healthcare delivery.
• Conducted thorough insurance verification to minimize billing errors and ensure prompt payment of services rendered.
• Delivered high-quality customer service by promptly addressing inquiries from patients, families, and healthcare providers.
• Streamlined appointment scheduling for increased efficiency and improved patient experience.