MELISSA CUNHA
Mount Pleasant,SC
Summary
Accomplished business strategist with expertise in the development, execution and improvement of standard operating protocols and policies. Resourceful and hard-working professional with a dynamic record of contribution in all areas of business development. Proven ability to establish productive relationships with suppliers and stakeholders, ensuring quality performance and cost-efficiency.. Innovative and strategic leader with 5-plus years of managing experience. Effective communicator, building strong relationships with customers, team members, and key stakeholders.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Account Executive
Pulliam Restoration
Charleston, South Carolina
01.2025 - 01.2026
- Prospected and developed new client relationships through targeted cold calling across healthcare, municipal, educational, property management, and assisted living industries.
- Completed a minimum of 20 weekly in-person sales calls with both prospective and established clients to drive new business and maintain customer relationships.
- Tracked and input all activities in the CRM daily.
- Managed and grew existing client accounts while developing new customer relationships within assigned territory
- Conducted site assessments to determine restoration needs and develop plans.
- Coordinated project timelines with clients for efficient service delivery.
- Resolved client inquiries and concerns promptly to maintain strong relationships.
Vendor Success Manager
Protech Facilities Management
Charleston, SC
12.2023 - 01.2025
- Developed and implemented strategies for vendor onboarding, training, and performance management.
- Maintained accurate records of all vendors and their contracts.
- Conducted market research to identify potential new vendors.
- Negotiated pricing and terms with existing vendors on behalf of the company.
- Analyzed vendor performance data to identify areas for improvement or cost savings opportunities.
- Resolved conflicts between vendors and internal stakeholders in a timely manner.
- Collaborated with cross-functional teams to ensure successful execution of vendor projects.
- Created reports summarizing key metrics related to vendor activities.
- Managed day-to-day communications with multiple vendors simultaneously.
- Identified opportunities for process improvements within the vendor management program.
- Monitored vendor performance against contracted service level agreements.
- Assisted in the development of policies and procedures related to vendor oversight.
Operations Manager
JEAR Logistics
01.2019 - 07.2023
- Managed 3 Operational Departments
- Established and implemented Standard Operating Procedures (SOP) and parameters to ensure consistent performance
- Analyzed contractual agreements with Customers, Shippers, Point of Delivery and Transportation Providers
- Evaluated and reported on operational efficiency with daily reports
- Managed High Value Shipments teams
- That are analyzing 100 plus loads valued at over $50,000 daily
- Managed Carrier On-boarding team that analyzing 200 plus approvals daily
- Managed Claims team that oversees a high volume of action tasks
- Collaborated with IT to develop and support life cycle of functionality of webbased operation system
- Interviewed candidates and final decision maker on new hires for operational departments
Claims and High Value Shipments Coordinator
JEAR Logistics
08.2019 - 02.2020
- Used data and observation analysis to identify trends
- Addressed and mitigated risk exposure
- Investigated and gathered necessary information related to any claim matter
- Presented formal claim demands to insurance adjusters and motor carriers
- Determined next best steps for any incoming claim related matter always keeping protecting the company in mind
- Analyzed daily outgoing shipments valued at over $50,000.00 to ensure all protocols were met
- Verified and disputed insurance denials
- Recovered an average of 4 million in loss yearly
Carrier On-Boarding Specialist
JEAR Logistics
01.2019 - 08.2019
- Analyzed and reviewed any new Motor Carrier wanting to do business with the company for fraud
- Reviewed each motor carrier insurance policy in detail
- Input data related to each carrier
Retail Associate
Finicky Filly
01.2018 - 01.2019
Insurance Agent-Office Manager
Steadman Insurance Agency
07.2004 - 05.2007
- Commercial insurance-Held Property and Casualty License
Education
Bachelor of Science -
Barton College
01.2002
Skills
- Google Suite
- Microsoft 365
- Mural
- Analytics
- Communication
- Problem Solving
- Notary Public
Certification
Certified ScrumMaster, 001577719, 10/13/25
Timeline
Account Executive
Pulliam Restoration
01.2025 - 01.2026
Vendor Success Manager
Protech Facilities Management
12.2023 - 01.2025
Claims and High Value Shipments Coordinator
JEAR Logistics
08.2019 - 02.2020
Operations Manager
JEAR Logistics
01.2019 - 07.2023
Carrier On-Boarding Specialist
JEAR Logistics
01.2019 - 08.2019
Retail Associate
Finicky Filly
01.2018 - 01.2019
Insurance Agent-Office Manager
Steadman Insurance Agency
07.2004 - 05.2007
Bachelor of Science -
Barton College