Melissa Dean
Austin,TX
Summary
Experienced Tasting Room Manager with a strong background in hospitality and customer service. Passionate student of wine from production to service and pairings; always looking to enhance visitor experiences. I display leadership qualities by managing staff effectively while fostering a positive work environment. Noteworthy contributions include increased customer satisfaction and repeat clientele through unique tasting room experiences.
Overview
11
11
years of professional experience
Work History
Tasting Room Manager/ Beverage Director
Wanderlust Wine Co.
Austin, TX
11.2023 - Current
- Managed service operations and hosted nine-course tasting flights.
- Organized floor plans for optimal workflows and customer experience.
- Designed educational wine flights highlighting unique characteristics of various regions.
- Collaborated with food partners to develop wine and region-specific pairings.
Team Lead/ Inventory Manager
Wine For The People
Austin, TX
11.2022 - 11.2023
- Oversaw staff operations, including training and shift assignments.
- Performed guided wine tasting sessions.
- Oversaw wine inventory.
- Contributed to organizing events for wine club.
Cellar Hand/ Tasting Room Associate/ Vineyard Maintenance
Limestone Terrace Vineyard
Austin, TX
10.2021 - 09.2023
- Participated in two separate harvest seasons at Limestone to advance viticulture and enology experience.
- Collected, tested, and submitted samples according to quality control standards during the off season.
Tasting Room Associate
Texas AVA
Austin, TX
06.2021 - 12.2022
- Represented Winemakers Randy Hester and Rae Wilson at their shared tasting room near dripping springs, TX
- Served guided tasting flights, and helped with events
Server Manager/ Bartender
Winebelly
Austin, TX
05.2014 - 05.2021
- I started at Winebelly as a host, and for over 7 years worked on my wine education
- I eventually moved up to the role of server, then bartender, and eventually manager
- Worked with wine reps to build the wine menu, and organized specials
Education
Associate's of Fine Art -
Austin Community College
Level 3 -
WSET
Skills
- Tasting room manager
- Beverage Director
- Scheduling
- Inventory management
- Wine production
- Dandy Rosé poster design
- Wine education info-graphics
- Lithography
- Violin
- Forklift certified :)
References
- Rae Wilson, Winemaker of Wine for the People, (512) 672-9618
- Ryan Hargett-Furman, Wanderlust Wine Co., (512) 492-2749
- Leanna Medina, Manager Texas AVA tasting room, (512) 599-1088
Timeline
Tasting Room Manager/ Beverage Director
Wanderlust Wine Co.
11.2023 - Current
Team Lead/ Inventory Manager
Wine For The People
11.2022 - 11.2023
Cellar Hand/ Tasting Room Associate/ Vineyard Maintenance
Limestone Terrace Vineyard
10.2021 - 09.2023
Tasting Room Associate
Texas AVA
06.2021 - 12.2022
Server Manager/ Bartender
Winebelly
05.2014 - 05.2021
Associate's of Fine Art -
Austin Community College
Level 3 -
WSET
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