Melissa De Horta Saenz
El Paso,TX
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
5
5
years of professional experience
Work History
Cashier/Restaurant Hostess
La Coa by Good Coffee
El Paso , TX
01.2023 - 06.2024
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Answered phone calls to assist customers with questions and orders.
- Balanced cash register at end of shift according to established procedures.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Greeted customers and escorted them to their tables.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
Bartender
La Coa by Good Coffee
El Paso , TX
12.2021 - 01.2023
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Upsold customers from shelf to premium brands to help boost sales.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Neatly sliced and pitted fruit for garnishing drinks.
- Performed opening and closing duties including restocking supplies.
- Greeted guests with friendliness and professionalism.
Head Waiter
la coa by good coffee
El Paso , TX
10.2019 - 01.2020
- Trained new waiters on food service procedures and customer service standards.
- Provided assistance in resolving customer complaints in a professional manner.
- Consistently monitored dining room ambiance including music levels, lighting, decorations.
- Verified that all dishes served met quality standards established by the restaurant's management team.
- Assisted servers with taking orders from customers as needed during peak hours.
- Worked closely with kitchen staff to ensure prompt delivery of food items when requested by guests.
- Verified that all items ordered were delivered correctly to each table.
Education
Some College (No Degree) -
El Paso Community College
El Paso, TX01-2014
High School Diploma -
Dover High School
Dover, NJ06-2013
Skills
- POS Systems
- Money Handling
- Work Ethic and Integrity
- Patience and Empathy
- Outgoing Personality
- Courteous
- Food inspection
- Quality Control
- Strong leadership
- Training employees
- Staff Motivation
- Upselling products
- Attention to Detail
- Delivers exceptional customer service
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Cashier/Restaurant Hostess
La Coa by Good Coffee
01.2023 - 06.2024
Bartender
La Coa by Good Coffee
12.2021 - 01.2023
Head Waiter
la coa by good coffee
10.2019 - 01.2020
Some College (No Degree) -
El Paso Community College
High School Diploma -
Dover High School
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