Melissa Deihl
Belleville,IL
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
3
3
years of post-secondary education
4
4
years of professional experience
Work History
Store Manager
Family Dollar
St Louis, Missouri
06.2024 - 09.2026
- Managed daily store operations for Family Dollar, including opening, closing, and cash handling.
- Supervised associates during sales floor recovery, stocking, and front-end support.
- Trained team members on customer service, register procedures, and store policies.
- Maintained planograms and merchandising standards across seasonal and core aisles.
- Monitored inventory levels and completed merchandise ordering for Family Dollar shelves.
- Scheduled associate shifts and adjusted coverage for daily store needs.
- Enforced loss prevention procedures and controlled cash drawer accountability.
- Resolved customer concerns and supported smooth transactions at Family Dollar checkout.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Established customer service standards and monitored staff compliance.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Organized promotional events to increase product awareness.
District Manager (Holding)
Family Dollar
St Louis, Missouri
09.2023 - 06.2024
- Coordinated daily district operations across multiple sites and field teams.
- Implemented standard procedures for inventory, safety, and workflow compliance.
- Trained supervisors and staff on operational policies and reporting steps.
- Reviewed site performance issues and corrected process gaps with leaders.
- Managed escalated service concerns and resolved cross-site operational problems.
- Resolved customer complaints promptly and professionally in accordance with company policies.
- Coordinated with regional staff to ensure compliance with all company standards and regulations.
- Reviewed and monitored district performance metrics on a regular basis to identify areas for improvement.
- Performed regular store visits to evaluate employee performance, assess customer satisfaction levels, and provide coaching as needed.
- Collaborated with store managers to develop strategies to increase profits while controlling expenses.
- Monitored store budgets regularly to ensure financial objectives were met or exceeded.
- Organized monthly meetings with store managers to review progress towards established goals.
- Provided guidance and support when needed on complex projects or tasks requiring special attention.
- Facilitated communication between corporate headquarters and local stores regarding changes in policy or procedure.
- Verified adherence to OSHA and internal safety standards to minimize risks and enhance workplace safety.
- Educated employees on corporate policy and procedure compliance to facilitate improved operations outcomes.
- Oversaw 13 locations during company realignment
- Successfully guided 2 locations through closing and retained 80%of staff through reassignment
- Enforced shrink reduction through internal monitoring, identifying issues, and swiftly addressing those issues
Store Manager
Family Dollar
Belleville, IL
07.2022 - 06.2023
- Managed daily store operations for Family Dollar, including opening, closing, and cash handling.
- Supervised associates in sales floor recovery, stocking, and front-end support to maintain store presentation and customer satisfaction.
- Trained team members on customer service, register procedures, and store policies.
- Ensured alignment with company priorities to enhance operational effectiveness. and successfully oversaw execution
- Transformed store location to meet latest G.O.L.D. standards, enhancing operational excellence and customer experience. to G.O.L.D. standard
Education
Bachelor of Early Childhood Care And Education -
Southwestern Illinois College
Belleville, IL 09.1997 - 05.2000
Belleville Township High-school West
Belleville, ILSkills
- Inventory management
- Customer Service
- Scheduling compliance
- Visual merchandising
- Cash handling
- Planogram compliance
- Merchandise ordering
- Loss prevention
Timeline
Store Manager
Family Dollar
06.2024 - 09.2026
District Manager (Holding)
Family Dollar
09.2023 - 06.2024
Store Manager
Family Dollar
07.2022 - 06.2023
Bachelor of Early Childhood Care And Education -
Southwestern Illinois College
09.1997 - 05.2000
Belleville Township High-school West