Melissa De Leon
San Juan,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Account Expert
T-Mobile
04.2017 - Current
- Provided customer satisfaction through effective and timely resolution of various inquiries.
- Built customer loyalty through timely and effective one call resolution.
- Research billing issues.
- Followed-up on customer inquiries not immediately resolved.
- Identified, researched and resolved customer issues using all available procedures and policies provided.
Legal Secretary
Ellis, Koenke & Ramirez, L.L.P.
03.2011 - Current
- Maintain calendar for Managing Partner with regard to case files, deadlines, meeting and work related events.
- Manage case files and provide updated status on day to day activities for different lawsuits.
- Effective communication with clients in order to obtain information and/or relay status updates.
- Act as a liaison between clients, opposing counsel, court clerks, and managing partner regarding different matters.
- Prepare and file legal documents including proposed orders, basic motions, and discovery requests/responses.
- Organize and maintain a detailed inventory of documents produced throughout the lawsuit.
- Oversee email correspondence for the managing partner.
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Assisted managing partner with logging all incoming and outgoing correspondence, electronic filings, document production, and meeting with clients for billing purposes.
- Entered managing partners billable hours into Timeslips monthly.
Education
High School Diploma -
P.S.J.A. High School
San Juan, TX05.1996
Skills
- Adaptable to work environment
- Capable of accepting constructive criticism and modify work performance
- Detail-oriented
- Proficient in Microsoft Applications
- Critical thinker and problem solving skills
Timeline
Account Expert
T-Mobile
04.2017 - Current
Legal Secretary
Ellis, Koenke & Ramirez, L.L.P.
03.2011 - Current
High School Diploma -
P.S.J.A. High School