Melissa Delgado
Manteca,CA
Summary
Friendly and reliable customer service professional with experience helping customers in person and over the phone. I am organized, detail-oriented, and comfortable handling payments, scheduling appointments, reviewing information, and using computer systems. I enjoy helping people, learning new things, and working as part of a team. Bilingual in English and Spanish.
Overview
1
1
Language
10
10
years of professional experience
Work History
Receptionist
Western Dental & Orthodontics
Manteca, California
08.2025 - Current
- Assisted customers in person and over the phone, addressing inquiries and providing accurate information.
- Scheduled and confirmed appointments, ensuring customer needs were met effectively.
- Enter and update customer information accurately in the computer system.
- Review documents and information to make sure everything is complete and accurate.
- Explain procedures and requirements to customers in a clear and professional manner.
- Handled payments while delivering exceptional customer service in a high-volume office environment.
- Work with different types of customers and handle multiple tasks while staying organized.
Quality Control Inspector
Simwon
Lathrop, California
07.2019 - 01.2024
- Conducted detailed visual inspections of finished products for defects.
- Inspected raw materials for quality compliance and adherence to specifications.
- Collaborated with production teams to ensure quality standards were met.
- Trained new employees on proper part assembly and quality inspection procedures.
Costumer service
Taqueria El Retono
Stockton, California
08.2016 - 06.2019
- Managed customer service inquiries and complaints.
- Maintained customer relationships by providing excellent customer service.
- Help costumers with their orders
- Monitored workflow, productivity, and customer service levels.
Education
Manteca High School
Manteca, CASkills
- Customer Service
- Appointment Scheduling
- Data Entry
- Document Review
- Cash Handling & Payments
- Accurate Record Keeping
- Microsoft Office
- Computer Skills
- Attention to Detail
- Problem Solving
- Multitasking
- Teamwork
- Training New Employees
- Strong Communication Skills
- Following Procedures & Guidelines
- Spanish & English
Languages
Spanish
Native/ Bilingual
Timeline
Receptionist
Western Dental & Orthodontics
08.2025 - Current
Quality Control Inspector
Simwon
07.2019 - 01.2024
Costumer service
Taqueria El Retono
08.2016 - 06.2019
Manteca High School