Melissa Hickey
Mountain Home,AR
Summary
Dynamic Assistant Manager with a proven track record at EZ Mart Stores, excelling in customer service and team leadership. Enhanced customer satisfaction through effective problem-solving and decision-making. Skilled in money handling, ensuring accurate cash flow management while fostering a positive work environment. Committed to driving operational excellence and improving service quality.
Overview
16
16
years of professional experience
Work History
Assistant Manager
EZ Mart Stores
06.2017 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Teller
Arvest Bank Operations
08.2009 - 07.2011
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash flow paperwork to identify to daily over short.
- Processed customer transactions promptly, minimizing wait times.
Education
Associate Of Business Administration - Computer Information Systems
American InterContinental University
Schaumburg, ILSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
Timeline
Assistant Manager
EZ Mart Stores
06.2017 - Current
Teller
Arvest Bank Operations
08.2009 - 07.2011
Associate Of Business Administration - Computer Information Systems
American InterContinental University
Certification
- ServSafe Food Handler's Certification
- API 653 Storage Tank Inspector - American Petroleum Institute.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Spanish
Elementary
Work Preference
Work Type
Full TimeContract WorkGig WorkWork Location
RemoteOn-SiteHybridImportant To Me
Work-life balanceFlexible work hoursWork from home optionPaid time off401k matchCompany CultureHealthcare benefitsPersonal development programsCareer advancementTeam Building / Company RetreatsInterests
My Children
Fishing
Swimming
Hiking
Spending time with friends
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