Melissa De Vries
Ontario,United States
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
7
7
years of professional experience
Work History
Back Office Lead Medical Assistant
Chaparral Medical Group
Ontario, CA
08.2018 - 10.2023
- Supervised, trained and coached team of medical assistants.
- Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
- Set up, cleaned and stocked examination rooms with medical supplies.
- Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
- Assisted patients with registration, new patient paperwork and check-out process.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Labeled and completed lab requisitions using ICD and CPT coding.
Educational Volunteer
Ontario Christian Schools
Ontario, CA
09.2016 - 06.2018
- Observed student performance and recorded academic and attendance.
- Backed up lessons with personal support, small group instruction and hands-on activities.
- Supported teachers by preparing wall charts and hand-outs.
- Created displays of students' work in classroom areas and other school spaces.
- Organized classroom spaces to meet students' learning needs and smoothly manage planned activities.
Education
Diploma - Medical Assisting
American Career College
Ontario, CA05.2018
Some College (No Degree) - Early Childhood Development
Chaffey College
Rancho Cucamonga, CASome College (No Degree) -
AUMT Institute
Ontario, CASkills
- Charting Expertise
- CPT/ICD Coding
- Professional Bedside Manner
- Understands Medical Procedures
- Inventory and Supply Management
- Wound Care and Irrigation
- HIPAA Compliance
- Patient Relations
- Operating EKG Equipment
- Critical Thinking
- Coordinating Drug Refills
- Pharmacy Relations
- Multitasking and Prioritization
- Multi-line Telephone System Operation
- Problem Anticipation and Resolution
- Clear Communication
- Supply Management
- Treatment Room Preparation
- Time Management
- Updating Medical Records
- Cleaning and Organizing
Timeline
Back Office Lead Medical Assistant
Chaparral Medical Group
08.2018 - 10.2023
Educational Volunteer
Ontario Christian Schools
09.2016 - 06.2018
Diploma - Medical Assisting
American Career College
Some College (No Degree) - Early Childhood Development
Chaffey College
Some College (No Degree) -
AUMT Institute
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