Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Melissa Diaz

Miami

Summary

As a dedicated customer service representative, I pride myself on delivering outstanding support by actively listening to customers, resolving issues efficiently, and ensuring a positive experience at every interaction. My commitment to empathy, clear communication, and problem-solving helps build strong customer relationships and trust.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Personal Assistant to the Owner

Julio Tadeo
Miami
07.2024 - Current
  • Handled confidential documents with discretion when required by the Owner.
  • Monitored inventory levels of office supplies needed by the owner.
  • Maintained updated records of all financial transactions conducted by the owner.

Insurance Sales Representative

Univista Insurance
12.2022 - 09.2024
  • Evaluated customer needs to recommend appropriate auto insurance policies.
  • Explained policy details and coverage options to clients clearly.
  • Processed policy applications and maintained accurate client records.

Home Health Aide (HHA) (Part-Time)

Private
01.2021 - 12.2023
  • Provided compassionate and personalized care to clients in their homes, including assistance with daily living activities and medical needs.
  • Administered medications, monitored vital signs, and reported changes in health status to healthcare providers.
  • Assisted with mobility, personal hygiene, and other tasks to improve quality of life for clients.
  • Maintained accurate records of care provided and communicated effectively with other healthcare professionals.

Education

High School Diploma -

Jhon A. Ferguson High School
Miami, FL
06.2022

Skills

  • Customer Relationship Management
  • Sales and Negotiation
  • Insurance Product Knowledge
  • Home Health Care
  • Medication Administration
  • Effective Communication
  • Problem-Solving

Certification

  • Insurance License
  • Certified Home Health (HHA)

Languages

  • English
  • Spanish

Timeline

Personal Assistant to the Owner

Julio Tadeo
07.2024 - Current

Insurance Sales Representative

Univista Insurance
12.2022 - 09.2024

Home Health Aide (HHA) (Part-Time)

Private
01.2021 - 12.2023

High School Diploma -

Jhon A. Ferguson High School

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