Melissa Diaz
Chipotle
Chicago,IL
3
Languages
6
years of professional experience
Business-focused leader with experience in restaurant operations, shift leadership, and accounts payable. Skilled in training teams, resolving problems, and maintaining compliance. Known for supporting sales, labor, and profit goals through organized daily execution. Strong background inn P&L management, customer relations, and process improvement.
Work History
General Manager
5 Years 6 Months- Growth from crew member to service manager, then general manager, reflected increasing responsibility
- Directed daily restaurant operations, balancing guest service, food quality, and crew performance.
- Maintained food safety, sanitation, and compliance standards across front- and back-of-house areas.
- Analyzed sales, labor, and profit trends to inform staffing and operational planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Shift Leader
3 Years- Executed opening and closing routines to maintain store readiness and meet operational standards.
- Monitored inventory levels, restocked supplies, and supported accurate product availability throughout shift.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Supported daily production goals by prioritizing tasks and maintaining consistent team communication.
Accounts Payable Clerk
9 Months- Reconciled accounts payable records against purchase orders, receipts, and statements to resolve discrepancies.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Maintained high level of data integrity by consistently updating vendor information in the system accurately.
Education
Associate of Science - Business
Skills
Operations management
P&L management
Problem resolution
Effective leader
Efficient multi-tasker
Profit and loss management
Customer relations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary
Timeline
Accounts Payable Clerk
Mi Costenita
12.2023 - 09.2024Read More
Shift Leader
Starbucks
10.2022 - 10.2025Read More
General Manager
Chipotle
05.2021 - CurrentRead More
Richard J. Daley
Associate of Science from Business
Read More