MELISSA DIAZ-QUINTANAL
Miami
Summary
Results-driven office administration professional with a proven track record in managing daily operations and optimizing workflows for maximum efficiency. Strong organizational and leadership abilities foster a productive team environment, ensuring seamless collaboration and support. Proficient in various office software, adept at scheduling, and skilled in resource allocation to enhance operational success. Committed to driving continuous improvement and delivering exceptional administrative support.
Overview
5
5
years of professional experience
Work History
Marketing Coordinator
ONE Sotheby's International Realty | Developments Division
Miami, FL
05.2025 - 10.2025
- Managed communication channels and streamlined operational processes for six development projects and internal leadership teams.
- Oversaw planning and execution of event logistics and hospitality to ensure seamless broker and buyer activations.
- Facilitated collaboration between design and leadership teams to ensure brand consistency and optimal environment readiness.
- Coordinated marketing campaigns across digital and print platforms to enhance brand visibility.
- Developed engaging content for social media channels, increasing audience interaction and engagement.
Agent Experience Coordinator / Office Manager
ONE Sotheby's International Realty
Miami, FL
11.2023 - 04.2025
- Supervised daily activities to uphold a pristine front desk and organized workspace, enhancing overall client experience.
- Coordinated logistics for weekly sales meetings and monthly training sessions to enhance team performance and knowledge sharing.
- Managed vendor relationships to ensure timely maintenance, cleaning repairs, and hospitality services.
- Oversaw front desk operations, including phone management and visitor check-ins. Coordinated shipping and courier services to enhance office efficiency. Managed daily office opening and closing procedures to ensure smooth operations.
- Oversaw management of office inventory, including kitchen supplies, marketing materials, and hospitality provisions.
- Supported executive leadership with preparation for presentations, office visits, and hosted events.
- Coordinated onboarding processes and provided operational assistance to ensure seamless integration of agents and internal staff.
- Collaborated with marketing teams to enhance property visibility through targeted campaigns.
Bookkeeper
Brown Harris Stevens
Miami, FL
08.2023 - 10.2023
- Managed accurate processing of financial documentation, ensuring thorough reconciliations and timely commission reporting.
- Facilitated documentation coordination between accounting and operations teams to enhance internal workflow efficiency.
- Oversaw accounts payable and receivable operations, ensuring timely processing of invoices and payments.
- Analyzed and reconciled bank statements alongside financial reports to maintain integrity and reliability of financial records.
Listing & Sales Coordinator
Berkshire Hathaway HomeServices EWM Realty
Miami, FL
08.2022 - 08.2023
- Oversaw listing documentation, MLS uploads, scheduling, and communication between agents and administration.
- Facilitated preparation of marketing materials, including brochures and digital content, to enhance property listings.
- Oversaw transaction processes by maintaining precise documentation and ensuring adherence to company policies.
- Coordinated efforts with agents to streamline workflow, significantly enhancing the efficiency of client inquiry and request management.
Receptionist
Allstate Insurance - Luis Perez
Miami, FL
12.2021 - 07.2022
- Managed front desk operations, ensuring efficient appointment scheduling and customer service.
- Handled incoming calls and inquiries, providing accurate information to clients and staff.
- Oversaw policy renewal processes, notifying clients and coordinating appointment scheduling with agents.
- Assisted in client onboarding processes, streamlining documentation for insurance services.
Receptionist
StyledbyNoy
Miami, FL
02.2021 - 12.2021
- Greeted clients warmly, enhancing customer experience and fostering loyalty.
- Scheduled appointments efficiently using salon management software, optimizing daily operations.
- Managed client inquiries via phone and in-person, ensuring prompt and accurate information delivery.
- Processed payments accurately, handling transactions with attention to detail to minimize errors.
Program Assistant
CareerSource South Florida, CSSF
Miami, FL
10.2020 - 02.2021
- Organized hiring events by designing promotional materials and implementing strategies to attract candidates.
- Compiled and analyzed monthly reports based on supervisors' requirements.
- Facilitated connections between job seekers and employers based on optimal match percentages.
- Oversaw multiple job orders simultaneously while supporting team members with additional tasks.
Education
BBA - Marketing
Florida International University
Miami, FL08-2024
Associate of Arts - Business Administration
Miami Dade College
Miami, FL07-2022
Skills
- Office management
- Calendar management
- Executive Support
- Vendor Coordination
- Facility Oversight
- Internal Communications
- Customer reception expertise
- Meeting Coordination
- Inventory Management
- Event planning
- Teamwork and collaboration
- Detail-oriented
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Marketing Coordinator
ONE Sotheby's International Realty | Developments Division
05.2025 - 10.2025
Agent Experience Coordinator / Office Manager
ONE Sotheby's International Realty
11.2023 - 04.2025
Bookkeeper
Brown Harris Stevens
08.2023 - 10.2023
Listing & Sales Coordinator
Berkshire Hathaway HomeServices EWM Realty
08.2022 - 08.2023
Receptionist
Allstate Insurance - Luis Perez
12.2021 - 07.2022
Receptionist
StyledbyNoy
02.2021 - 12.2021
Program Assistant
CareerSource South Florida, CSSF
10.2020 - 02.2021
BBA - Marketing
Florida International University
Associate of Arts - Business Administration
Miami Dade College