Melissa Diemert
West Fargo
Summary
Dynamic professional with a proven track record at OneMain Financial, excelling in client relations and data entry. Known for enhancing customer satisfaction through personalized solutions and effective complaint resolution. Strong analytical thinker with exceptional communication skills, fostering trust and loyalty among clients while driving business growth.
Overview
4
4
years of professional experience
Work History
Quality Service Provider
A Spectrum of Care
01.2025 - Current
- Helped clients with health services, ensuring high levels of satisfaction and loyalty.
- Trained new team members on company protocols and best practices, contributing to overall team success and productivity.
- Conducted regular evaluations of service offerings to ensure alignment with industry standards and trends, making necessary adjustments as needed.
- Evaluated current market trends to identify potential opportunities for expansion and growth in our service offerings.
Poultry Farm Owner
Self-employed
03.2022 - 02.2025
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Machine Operator
Giant Seeds
02.2024 - 11.2024
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Quality Service Provider
Self-employed
09.2022 - 11.2023
- Helped clients with home health services, ensuring high levels of satisfaction and loyalty.
- Conducted regular evaluations of service offerings to ensure alignment with industry standards and trends, making necessary adjustments as needed.
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and followup.
- Worked with clients to maximize individual success.
Assistant
Woodbury Hatchery
03.2023 - 08.2023
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Senior Personal Loan Specialist
OneMain Financial
02.2021 - 01.2022
- Ensured accurate data entry into lending systems, minimizing errors that could impact loan decisions or reporting metrics.
- Enhanced customer satisfaction by providing personalized loan solutions based on individual financial needs.
- Established a reputation as a trusted advisor among both clients and colleagues, resulting in increased business opportunities and professional growth.
- Mentored junior Personal Loan Specialists, sharing expertise in underwriting criteria and best practices for successful loan processing.
Education
Associate of Science - General Studies
North Dakota State College of Science
Wahpeton, ND12-2019
Skills
- Policy enforcement
- Effective time management
- Exceptional communication
- Data entry
- Client relations
- Complaint handling
- Complaint resolution
- Upselling strategies
- Analytical thinking
- Excellent communication
- Multitasking
- Brand awareness
- Time management abilities
- Relationship building
- Self motivation
Timeline
Quality Service Provider
A Spectrum of Care
01.2025 - Current
Machine Operator
Giant Seeds
02.2024 - 11.2024
Assistant
Woodbury Hatchery
03.2023 - 08.2023
Quality Service Provider
Self-employed
09.2022 - 11.2023
Poultry Farm Owner
Self-employed
03.2022 - 02.2025
Senior Personal Loan Specialist
OneMain Financial
02.2021 - 01.2022
Associate of Science - General Studies
North Dakota State College of Science
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