Melissa Dieng
Bettendorf,Iowa
Summary
Accomplished Clinic Supervisor with a proven track record at UnityPoint Clinic, excelling in clinical leadership and effective communication. Spearheaded a team to enhance patient care, achieving a significant increase in patient satisfaction. Expert in HIPAA compliance and operational management, adept at fostering teamwork and collaboration among staff.
Overview
12
12
years of professional experience
Work History
Clinic Supervisor
UnityPoint Clinic
07.2014 - 08.2024
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Communicated with patients, asked appropriate questions, and employed active listening to determine best care.
- Mentored junior staff members, fostering professional growth and development within the team.
- Managed daily operations of 11-person clinic supporting approximately 300-500 patients per week.
- Collaborated with other healthcare professionals to develop multidisciplinary treatment plans for complex cases.
CMA
Community Health Care Clinic
03.2012 - 07.2014
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Education
Associate of Applied Science - Medical Assisting
Brown Mackie College
Davenport, IA02.2012
Skills
- Clinical Leadership
- HIPAA Compliance
- Effective Communication
- Training and mentoring
- Operational management
- Appointment Scheduling
- Emergency Preparedness
- Staff Supervision
- Team Meetings
- Employee Training
- Supply Coordination
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Reliability
- Critical Thinking
- Active Listening
Timeline
Clinic Supervisor
UnityPoint Clinic
07.2014 - 08.2024
CMA
Community Health Care Clinic
03.2012 - 07.2014
Associate of Applied Science - Medical Assisting
Brown Mackie College
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