Melissa Dougherty
Satellite Beach,FL
Summary
Dynamic Account Manager with a proven track record. Excelling in customer relationship management and project oversight. Skilled in contract negotiation and data analysis, I drive business growth while fostering strong client connections. Passionate about delivering exceptional service and implementing innovative solutions to enhance customer satisfaction.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Account Manager, Supervisor
International Van Lines
Coral Springs, FL
04.2021 - Current
- Coordinated interstate household moves as liaison among customers, departments, and vendors.
- Maintained customer accounts by fostering relationships and managing competing demands.
- Reviewed detailed estimates to ensure accuracy and transparency.
- Resolved issues efficiently while providing tailored solutions to inquiries.
- Implemented strategies that maximized profitability across assigned accounts.
- Evaluated account management processes to enhance operational effectiveness.
- Promoted to Supervisor in 2024.
Substitute Teacher, K-12
Edustaff
McMinnville, OR
04.2019 - 01.2021
- Administered instructional activities aligned with IEPs and core curriculum requirements.
- Assisted students through one-on-one and small group instruction and tutoring sessions.
- Implemented behavior support and intervention plans as directed by teachers.
- Documented student behavior to aid in assessing progress on education plans.
- Attended faculty meetings and professional development workshops.
- Adapted lesson plans to meet the individual needs of each student.
- Established positive relationships with administrators, teachers and parents.
Non-Profit Rescue Manager
Best Friends Furever PNW Animal Rescue
Dallas, OR
01.2019 - 01.2021
- Managed daily operations encompassing adoptions, donations, veterinary care, and budget oversight for board members.
- Established legal and financial best practices to enhance operational integrity.
- Implemented strong internal controls ensuring compliance with regulations and tax requirements.
- Coordinated transportation logistics for animals from shelters to foster homes and veterinary appointments.
- Provided nurturing support to foster animals, improving socialization skills.
Customer Service Dispatch Supervisor
Toshiba International Corporation
Houston, TX
11.2013 - 06.2015
- Launched and expanded Tiered Service Plan sales through strategic initiatives.
- Developed customer service program utilizing Sandler Training techniques to enhance client interactions.
- Managed OEM accounts, including Philips Health Care, in high-stress situations within emergency services.
- Collaborated with sales, product development, and service departments to drive business growth initiatives.
- Integrated processes into Microsoft Dynamics, SharePoint, and Oracle using FMEA and Case Use studies.
- Implemented employee incentive programs to boost morale and performance.
- Established strong working relationships with external vendors to facilitate efficient delivery operations.
- Created comprehensive documentation outlining each step of the dispatch process from order entry through final delivery confirmation .
- Coached employees through challenging situations, fostering professional development and transitions.
Central Dispatcher
Toshiba International Corporation
Houston, TX
04.2013 - 11.2013
- Managed service growth and sales opportunities within 11 central states. Supported additional US and international service requirements.
Sales Manager - Panel Products
Down River, LLC
Klamath Falls, OR
01.2002 - 01.2010
- Managed marketing and sales for largest company accounts, driving revenue growth.
- Supervised personnel across departments to ensure project alignment and efficiency.
- Collaborated with customers and vendors to develop high-quality, renewable products.
- Held diverse roles in logistics, HR, product development, and production coordination.
- Identified and developed new markets for products or services.
Assistant Office Manager
TASC Technical Services
Elkridge, MD
01.2000 - 01.2002
- Coordinate engineering design projects and personnel to meet customers' specifications.
- General management functions, including planning, employee payroll, retention, accounts payable, and receivable.
- Supported HR functions such as onboarding new employees, conducting interviews, administering benefits.
- Managed office operations and procedures to ensure organizational effectiveness, efficiency and safety.
HR Assistant Manager
Tatung Company
Long Beach, CA
01.1998 - 01.2000
- Coordinated HR functions encompassing benefits, training, and employee retention initiatives.
- Developed and implemented ISO 9000 compliance training program for company staff.
- Instructed reception and customer service training as part of overall program.
Education
Six Sigma- Project leader training - Green Belt, PMBOK, innovations & lean management skills, Nintex workflow, Supervisory & Management training
Toshiba International Corporation
Houston, TX01-2014
BA - Psychology
Cal State Long Beach
Long Beach, CA01.1998
Skills
- Customer relationship management
- Project management
- Contract negotiation
- Data analysis
- Sales forecasting
- Microsoft Dynamics
Hobbies and Interests
- For the last 14 years I have worked with Animal Rescues in some capacity including fostering, adoption events, etc.
- Currently Volunteer at HOPE Animal Rescue
Accomplishments
- Continually Highest Earned commission for an Account Manager at IVL.
- My Sales Team currently earns the top 2 Sales weekly for the last 2+ years.
- Warehouse Organization Project at Toshiba International Saved the Company 250k in Products. Not to mention time and labor on all future jobs.
Certification
- Restricted Substitute Teaching License (RSTL) and all other certifications and trainings completed annually while Substitute Teaching.
References
References available upon request.
Timeline
Account Manager, Supervisor
International Van Lines
04.2021 - Current
Substitute Teacher, K-12
Edustaff
04.2019 - 01.2021
Non-Profit Rescue Manager
Best Friends Furever PNW Animal Rescue
01.2019 - 01.2021
Customer Service Dispatch Supervisor
Toshiba International Corporation
11.2013 - 06.2015
Central Dispatcher
Toshiba International Corporation
04.2013 - 11.2013
Sales Manager - Panel Products
Down River, LLC
01.2002 - 01.2010
Assistant Office Manager
TASC Technical Services
01.2000 - 01.2002
HR Assistant Manager
Tatung Company
01.1998 - 01.2000
Six Sigma- Project leader training - Green Belt, PMBOK, innovations & lean management skills, Nintex workflow, Supervisory & Management training
Toshiba International Corporation
BA - Psychology
Cal State Long Beach
Similar Profiles
Melinda BellMelinda Bell
Account Manager at International Van LinesAccount Manager at International Van Lines
Carlina C.Carlina C.
Dispatcher at International Van LinesDispatcher at International Van Lines
Antioneisha HeardAntioneisha Heard
Delivery Driver at Safeway Van Lines, LLCDelivery Driver at Safeway Van Lines, LLC
Michael KapleMichael Kaple
Volunteer at Sandalwood High SchoolVolunteer at Sandalwood High School
Katherine Dotto DuarteKatherine Dotto Duarte
Customer Service Specialist – Brazil Latin America at Keysight Technologies Inc.Customer Service Specialist – Brazil Latin America at Keysight Technologies Inc.