BRYAN THOMPSON
Nashville,TN
Summary
DILIGENT ACCOUNT MANAGER: Account Manager, Project Manager, Customer Service Supervisor ,Sales Representative Talent Retention, Product Training, Personnel Training & Development, Growth Revenue. Organized and efficient Account Supervisor supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Experienced Account Manager bringing 10+ years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
23
23
years of professional experience
Work History
Account Manager Supervisor
DEX Imaging
08.2017 - Current
- Increased department revenue 23% by collaborating with sales team members
- Executed contractual agreements with clients and cultivated relationships
- Set benchmarks for customer service employees and monitored progress against targets
- Led training initiatives to achieve operations consistently with strong account management.
Marketing Coordinator/Team Trainer
Whole Foods Market
09.2011 - 07.2017
- Improved profit margins of 10%+ by driving operational improvements
- Provided training for in store policies, food and equipment safety, product education, etc
- Created and developed new training schedule for hires and tenured employees.
- Planned and executed internal and external marketing events.
Independent Contractor
CDH & Associates
01.2009 - 08.2011
- Collaborated with clients to define project requirements and deliverables.
- Developed and maintained user documentation to establish product understanding.
- Trained new team members to apply best coding best practices and proper use of development tools.
- Generated detailed reports to highlight product performance and usage metrics.
Sales Representative
Unifirst Corporation
11.2007 - 01.2009
- Executed 100+ cold calls/day and met with existing customers and prospects to discuss needs.
- Developed and implemented sales strategies to increase profits.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Developed and delivered engaging sales presentations to convey product benefits.
Sales Representative
Zep Manufacturing
10.2005 - 09.2007
- Executed 100+ cold calls/day and met with existing customers and prospects to discuss needs
- Developed and delivered engaging sales presentations to convey product benefits.
Sales Representative/Marketing Associate
SYSCO Food Services
05.2000 - 09.2005
- Implemented marketing strategies to generate leads and increase sales revenue.
- Created and maintained customer databases to facilitate customer segmentation.
- Provided support to marketing initiatives by producing creative content and copywriting.
- Researched competitor marketing trends and prices using data analysis.
Education
Bachelor of Arts - Communications in Broadcast and Film
The University of Alabama
Tuscaloosa, AL08.
Skills
- Staff Training
- Physical Security Information Management
- Reporting
- Revenue Retention
- Acquiring New Customers
- Sales Tactics
- Acquisition and Retention Strategies
- Customer Relationship Management
- Employee Mentoring
- Database Management
Timeline
Account Manager Supervisor
DEX Imaging
08.2017 - Current
Marketing Coordinator/Team Trainer
Whole Foods Market
09.2011 - 07.2017
Independent Contractor
CDH & Associates
01.2009 - 08.2011
Sales Representative
Unifirst Corporation
11.2007 - 01.2009
Sales Representative
Zep Manufacturing
10.2005 - 09.2007
Sales Representative/Marketing Associate
SYSCO Food Services
05.2000 - 09.2005
Bachelor of Arts - Communications in Broadcast and Film
The University of Alabama
Similar Profiles
Kami F. WilliamsKami F. Williams
Administrative Sales Assistant at Ameritek/Dex ImagingAdministrative Sales Assistant at Ameritek/Dex Imaging
Gabriel RodvienGabriel Rodvien
Installation Technician / Driver at Dex ImagingInstallation Technician / Driver at Dex Imaging
Noelkys CaraballoNoelkys Caraballo
Customer Service Supervisor at DEX Imaging Inc.Customer Service Supervisor at DEX Imaging Inc.
Ashley ClarkAshley Clark
Executive Admin Team Lead at DEX ImagingExecutive Admin Team Lead at DEX Imaging
Dilan HoskinsDilan Hoskins
Intern at East Iris StudiosIntern at East Iris Studios