Ashley McGrew
Houston,TX
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Ability to lead, train and maintain an enthusiastic, productive staff. Proven skills combined with the ability to coordinate the efforts of many to meet organizational goals. Self- Motivated, productive and organized efficient work habits.
Overview
22
22
years of professional experience
Work History
Account Manager Supervisor
Gardner, Dysart And Weinstein
Houston, Texas
03.2021 - 08.2022
- Outbound calling
- Credentials analysis
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Oversaw new business development and customer servicing.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Listened attentively to client feedback and worked on collections
- Analyzed account details such as sales data and client comments to enhance understanding of effectiveness and client needs.
- Introduced new processes to improve account and market tracking for better data analysis.
- Reinvented team interaction with prospective clients by developing innovative and creative sales pitch.
Bartender Shift Manager
Club Superstar
Houston, TX
07.2021 - 03.2022
- Shipment and receiving
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Kept bar presentable and well-stocked to meet customer needs.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Chef
E.A.T. Southern Catering
Houston , TX
12.2016 - 10.2021
- Tabc/Food Handler License
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
AR Manager
Lawerence Gardner Llc
Houston, TX
05.2017 - 06.2021
- Handle all client payouts
- General office Duties
- Third party collections Agency within trucking industry
- Matched purchase orders with invoices and recorded necessary information.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Assessed data and information to verify entry, calculation and billing code accuracy.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Identified and suggested remedies for areas of improvement based on detailed daily reports and analysis.
- Reviewed account data and activity to devise financial estimation reports and adjustments.
Advocate Member Service Representative
Humana, Phamarcy Insurance Benefits And Billing
Houston , TX
07.2019 - 09.2020
- Input data Individual Medicare Only Part D
- Answering inbound calls
- Explain benefits overview
- Premium payments and invoicing
- Mail order
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Described product highlights and benefits to help guide purchasing decisions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Effective liaison between customers and internal departments.
Nanny
Bright Star Nanny Services
Atlanta, GA
03.2019 - 09.2019
- Bathe and dress children
- Light,
- Transport children to daily activities
- Played games, worked on puzzles and read books to young children.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Assisted with light housekeeping duties
- Worked with parents to develop and implement discipline programs to promote positive behavior.
Resident Aide
Orchard Park at South Fork
Manvel, TX
02.2018 - 03.2019
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Medication Technician
Brookdale Assisted Living
Friendswood, TX
11.2017 - 03.2018
- Assist with Activities
- Light house keeping
- Administer medicine to residents (45)
- Perform basic Laboratory procedures
- Input data into POC system
- Unpacked, sorted, counted and labeled all incoming medications to keep optimum inventory levels.
- Reviewed patient progress to document effects of any prescribed medication.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Turned and repositioned patients to prevent bedsores.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Human Resources/ Payroll/ Accounts Payable Manager
Friendswood Healthcare Center-SNF, Mariyln Monroe
Friendswood , TX
10.2011 - 12.2016
- Clerical duties
- Review and analyze payroll data and reports for accuracy, and resolve discrepancies to ensure accurate posting to payroll records, Compile and direct timecard data
- Order all office supplies
- Maintain filing system for payroll and related records
- Assist marketer/admissions coordinator with clinical paper work when absent from building / Give tours to potential clients
- Provide service to customers and vendors by answering questions, providing information, making referrals, and assuring appropriate follow-through and/or resolution
- Communicated with managers, supervisors, co-workers, citizens, and others, maintains confidentiality
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Coordinated activities of human resources team, distributing resources and personnel effectively across organization to meet HR needs.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
Staffing coordinator/ OTC
Friendswood Healthcare Center
Friendswood, TX
11.2010 - 10.2011
- Maintain staffing operations across the board
- Obtain daily staff requests and fill them efficiently
- Monitor overtime accumulation and attendance of employees
- Assist the human resource department with interviews and orientations
- Provide facility tours to newly hired employees
- Order over the counter supplies
- Developed guidelines, questionnaires and processes for assessing, interviewing
- Performed urinalysis testing to discourage illegal drugs use in company.
Appointment Setter
Bradford School Of Business
Houston , TX
05.2008 - 10.2009
- Acted as first point of contact and set appointments for prospective clients.
- Scheduled and confirmed appointments and meetings for senior management team.
- Set appointments with salespeople and potential customers.
- Answered phone calls and answered questions from potential customers.
Education
Business Diploma - undefined
Bradford School of Business
undefined
Texas Southern University
Skills
- Proficient in word, outlook, power-point and excel; POC; Kronos; Ceridian,ADP
- Maintain accurate and organized records
- Jobsite Safety
- Work Organization and Prioritization
- Customer Service
- Team Collaboration and Cooperation
- Client Satisfaction
- Performance Improvement
- Worker Training and Motivation
- Ease with Computers and Technology
- Confidentiality and Data Protection
- Multitasking and Time Management
- Strong Organizational Skills
- Supply Inventory Control
- Business Administration
- Document and File Management
- Office Supplies and Inventory
- Office Administration Work
- Business Correspondence
- Organizing and Categorizing Data
- Attentive to Detail
- Remote Conferencing
- Clerical Staff Oversight
- Administering Benefits
- Order Placement
- Funds Disbursement
- Staff Orientation and Training
- Administrative Procedures
- Payroll Preparation
- Spreadsheet Tracking
- Accounting and Bookkeeping
- Reception Duties
- Mail Routing and Distribution
Timeline
Bartender Shift Manager
Club Superstar
07.2021 - 03.2022
Account Manager Supervisor
Gardner, Dysart And Weinstein
03.2021 - 08.2022
Advocate Member Service Representative
Humana, Phamarcy Insurance Benefits And Billing
07.2019 - 09.2020
Nanny
Bright Star Nanny Services
03.2019 - 09.2019
Resident Aide
Orchard Park at South Fork
02.2018 - 03.2019
Medication Technician
Brookdale Assisted Living
11.2017 - 03.2018
AR Manager
Lawerence Gardner Llc
05.2017 - 06.2021
Chef
E.A.T. Southern Catering
12.2016 - 10.2021
Human Resources/ Payroll/ Accounts Payable Manager
Friendswood Healthcare Center-SNF, Mariyln Monroe
10.2011 - 12.2016
Staffing coordinator/ OTC
Friendswood Healthcare Center
11.2010 - 10.2011
Appointment Setter
Bradford School Of Business
05.2008 - 10.2009
Business Diploma - undefined
Bradford School of Business
undefined
Texas Southern University