Melissa Duke
Rome,GA
Summary
Dynamic Team Lead at Sam's Club with a proven track record in coaching and mentoring, enhancing team performance through effective training and employee engagement. Skilled in performance monitoring and conflict resolution, I foster a collaborative environment that optimizes customer experience and drives team success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Team Lead
Sams Club
10.2013 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance monitoring
- Performance improvement
- Schedule management
- Complaint resolution
- Employee evaluation
- Employee training
- Employee engagement
- Teamwork and collaboration
- Team supervision
- Team motivation
- Staff training
- People management
- Cash handling
- Coaching
- Overseeing daily activities
- Team Check-ins
Certification
Cpr certification
Timeline
Team Lead
Sams Club
10.2013 - Current
Similar Profiles
Michelle SteeplesMichelle Steeples
Sales Associate at Sams ClubSales Associate at Sams Club
Hilda DeLeonHilda DeLeon
Member Specialist at Sams ClubMember Specialist at Sams Club
Jose LugoJose Lugo
Frontline Member Associate at Sams ClubFrontline Member Associate at Sams Club
Cheryl StaleyCheryl Staley
Frontline; Customer Service, Cashier at Sams ClubFrontline; Customer Service, Cashier at Sams Club
DANA CONRAD, RN, BSN, OCNDANA CONRAD, RN, BSN, OCN
RN Infusion Clinician at Wellstar Cobb Hospital Northwest Georgia Oncology CentersRN Infusion Clinician at Wellstar Cobb Hospital Northwest Georgia Oncology Centers