Melissa Dunn
San Jose,CA
Summary
Dedicated hospitality professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Tasting Room Manger
Testarossa Winery
07.2018 - 09.2023
- Motivate and support Leads and TSRA to exceed sales goals
- Continually train staff on quality guest service, wine information, and sales techniques & proper protocols
- Collaborate with Guest Services Manager and Wine Club Manager on all tasting menus
- Assisted in recruiting, hiring and training of team members.
- Handle customer service issues professionally and in a positive manner
- Work collaboratively with Wine Bar Manager, Events Service Manager, Guest Service Manager and
Hospitality Manager on reservation management - Schedule all Servers, Bar Backs and Leads in Paylocity. Approve timecards of direct reports within policy.
Office Manager
Dr. Audra Foster N.D.
07.2010 - 03.2018
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Customer service/Advocate/Counseling
- Quarterly Sales Tax/Payroll taxes
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
Women's Counselor/Advocate
Harriet Tubman Women's Shelter
05.2008 - 05.2010
- Provide direct advocacy services to women and children living in shelter
- Counsel residents and provide resources on issues such as domestic violence, safety-planning, parenting, financial, and housing
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
- Identified risk and resiliency factors within individual youth, peer group, family, school and community and developed strategies for intervention
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Ensure safety and security of residents
Education
Bachelor of Arts - Gender Studies/Violence Prevention & Intervention
Metropolitan State University
Saint Paul, MN05.2010
Skills
- Mediation and collaboration
- Attention to detail and accuracy
- Guest services and relationship building
- Hospitality Management
Certification
- Certified Level 2 Wine Specialist, Wine & Spirit Education Trust - 03/2022
Personal Hobbies
When I am not at work, I love being with friends & family in nature hiking, camping or even just doing yard work.
Timeline
Tasting Room Manger
Testarossa Winery
07.2018 - 09.2023
Office Manager
Dr. Audra Foster N.D.
07.2010 - 03.2018
Women's Counselor/Advocate
Harriet Tubman Women's Shelter
05.2008 - 05.2010
Bachelor of Arts - Gender Studies/Violence Prevention & Intervention
Metropolitan State University
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