I am eager to learn more about all fascists of technology, with a particular focus on CyberSecurity, currently working towards finishing my Security certification through CompTIA to strengthen my knowledge in the field
Joseph Eves
Charles Town
Summary
Dynamic professional with a proven track record at Hillsborough Winery & Brewery, excelling in customer engagement and event coordination. Leveraged excellent communication and adaptability to enhance customer satisfaction and drive repeat business. Skilled in Microsoft Outlook and adept at creating memorable experiences, resulting in positive online feedback and increased loyalty.
Experienced with managing tasting room operations to ensure smooth daily functions and high customer satisfaction. Utilizes strong organizational skills to coordinate events and maintain inventory. Track record of fostering welcoming environment through effective communication and team collaboration.
Overview
6
6
years of professional experience
Work History
Tasting Room Manger
Hillsborough Winery & Brewery
08.2020 - Current
- Taught proper tasting techniques to both restaurant employees and interested members of public.
- Collaborated with winery team to plan and execute successful special events and promotions.
- Communicated regularly with upper management regarding tasting room performance, customer feedback, and opportunities for improvement.
- Provided excellent customer service with prompt attention to inquiries or concerns from both in-person guests and online correspondences.
- Developed strong relationships with customers, resulting in repeat visits positive word-of-mouth referrals and positive online feedback i.e. Google reviews
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Host
Glory Days Grill
01.2019 - 05.2019
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
Education
High School Diploma -
Jefferson High School
Shenandoah Junction, WV06-2020
Skills
- Customer Engagement
- Product presentation
- Event Coordination
- Customer service
- Excellent communication
- Adaptability and flexibility
- Microsoft outlook
- Product sales
Accomplishments
- Promoted to a manager at Hillsborough Winery & Brewery within 6 months due to my exceptional leadership, performance, customer support, and fast learning skills
- Upgraded the Hillsborough Vineyards Wi-Fi infrastructure by replacing the modem and adding multiple access points, resulting in improved connection speed and extended network coverage
- Participated in JROTC's Cybersecurity team winning competitions within the school, by efficiently finding and correction malware attacks, applying Firewalls, and working as a team to solve security issues
Interests
Timeline
Tasting Room Manger
Hillsborough Winery & Brewery
08.2020 - Current
Host
Glory Days Grill
01.2019 - 05.2019
High School Diploma -
Jefferson High School
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