Melissa Duquette
Fall River,MA
Summary
Dynamic House Manager with a proven track record at Community Counseling of Bristol County, excelling in crisis intervention and exceptional organization. Enhanced client satisfaction through proactive support and efficient medication management. Leveraged leadership skills to improve workflows and ensure a safe, secure environment, significantly contributing to clients' future endeavors and goals.
Overview
21
21
years of professional experience
Work History
House Manager
Community Counseling of Bristol County
254 Winthrop Street , Taunton Ma
01.2013 - Current
- Anticipated needs of clients by staying informed about their tasks and goals at hand.
- Enhanced clients satisfaction with household management by addressing concerns promptly and efficiently with their goals of recovery.
- Ensure security protocols are followed throughout the property, maintaining a safe environment for clients and staff at all times.
- Administer medications to clients as prescribed while managing all proper medication documentation.
- Able to hold meetings with hospitals and case managers to ensure all clients are on the right track.
- Scheduling for staff
- Supporting clients in the community and in group homes with doctor appointments, school, grocery shopping, and any other levels of care.
Supervisor and Bookkeeper
Shaws Star Market
485 William S Canning Blvd, Fall River Ma
11.2004 - 08.2013
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Bachelor of Science - Psychology
Bridgewater State University
Bridgewater, MA06-2012
Skills
- Calendar management
- Preventive Maintenance
- Exceptional organization
- Crisis intervention
Timeline
House Manager
Community Counseling of Bristol County
01.2013 - Current
Supervisor and Bookkeeper
Shaws Star Market
11.2004 - 08.2013
Bachelor of Science - Psychology
Bridgewater State University