Melissa Eason
Glenn Heights
Summary
Dynamic professional with a proven track record at Hardeman County Clinic, excelling in organization and time management. Adept at streamlining operations and enhancing patient care through meticulous attention to detail and effective communication. Skilled in data entry and telephone management, fostering strong relationships to ensure seamless healthcare experiences.
Overview
10
10
years of professional experience
Work History
Receptionist
Regency Pain and Therapy Institute
12.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Referral Coordinator
Hardeman County Clinic
01.2017 - 12.2022
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
Physical Therapy Tech
Hardeman County Rehab
04.2015 - 01.2017
- Educated patients on proper exercise techniques and home care routines, promoting long-term health and injury prevention.
- Built rapport with patients, fostering trust and open communication throughout their rehabilitation journey.
- Prepared patients to meet with physical therapists.
- Enhanced patient comfort during treatment sessions by providing clear explanations of each procedure and maintaining a supportive environment.
Education
Quanah High School
Quanah, TXSkills
- Organizational skills
- Time management
- Telephone communication
- Data entry
- Customer/Client relations
- Verbal and written communication
- Data inputting
- Schedule management
- Organization skills
- Telephone skills
Timeline
Receptionist
Regency Pain and Therapy Institute
12.2022 - Current
Referral Coordinator
Hardeman County Clinic
01.2017 - 12.2022
Physical Therapy Tech
Hardeman County Rehab
04.2015 - 01.2017
Quanah High School
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