Melissa Enriquez

Utilized strong knowledge of immunization schedules to support my hiring process and enhance performance at the office.

• Directed patient triage operations to maintain compliance with Texas Steps guidelines while accommodating a wide age range.
• Confirmed insurance details and verified patient identity to facilitate appropriate treatment delivery.
• Ensured appropriate documentation of patient's medical history, medications, and vital signs.
• Assessed and recorded age-appropriate vital signs for each patient.
• Performed Vision and or Hearing exams.
• Directed patients to designated rooms, ensuring efficient flow within the facility.
• Administered physical questionnaires and M-CHAT screenings to evaluate age-appropriate development in children.
• Conducted laboratory analyses for urinalysis, COVID-19, influenza, and strep in accordance with provider requests and established protocols.
• Performed Spirometry testing for potential asthma patient's
• Performed ACT questionnaires for asthma follow up appointments
• Performed Nebulizer treatments
• Administered requested therapeutic injections such as Rocephin, and or Dexamethasone.
• Performed patient education when needed.
• Administered age appropriate vaccines following the Texas and CDC Immunization schedule accordingly.
• Fully restocked each room.
• Sanitized exam rooms and triage room before and after each patient.

Supported enhanced learning as a medical assistant, adapting to new challenges presented by ongoing COVID protocols. Implemented strict adherence to health guidelines in response to COVID-19, ensuring office safety and compliance.

• Arriving at the office at 8:30am, first thing every staff member had to do was to gown up with appropriate PPE, including gown, N95 mask, and gloves.
• All rooms were appropriately sanitized before and after each patient, wiping counters, exam table, and chairs.
• Triage room would also be sanitized appropriately by wiping baby scale, counters, and any medical equipment used.
• Followed Texas steps during well exams.
• In triage patient's vitals were taken starting from 0 days to 21 years of age.
• Performed any Vision or Hearing exams as needed.
• Performed any labs that were either requested by provider or as a standing order such as Influenza, covid, strep, or Urinalysis.
• Performed vaccine count when needed.
• Followed Immunization schedule and administered age appropriate vaccines as needed.
• Prepared vaccines accordingly before administration.
• Arriving patients and assisted in their check in process.
• Discharging and assisting in scheduling their next appointment.
• Took phone calls regarding patient information, assisting in referrals, or lab order questions.
• At the end of the day the entire office was sanitized appropriately and prepared for the next work day.

• Acquired essential skills and knowledge through a focused two-week training program for front office responsibilities.
• Assisted front office with checking in arriving patients, discharging patients, and scheduling appointments. Supported administrative tasks by managing patient check-ins, discharges, and appointment scheduling. Contributed to front office operations by facilitating patient check-ins, discharges, and appointment arrangements.
• Maintained and organized patient records through efficient use of paper documentation and EHR systems.
• Achieved timely triage of patients from 0 to 21 days, enhancing care efficiency. Delivered precise monitoring of vital signs, strengthening patient care protocols. Produced accurate documentation of medical histories and medications, improving treatment accuracy.
• Executed small laboratory procedures, including venipunctures for lead and hemoglobin testing, as well as urine collection for influenza, COVID-19, and strep testing.
• Facilitated exam processes by serving as a chaperone for providers during assessments.
• Executed sanitation and restocking of rooms, ensuring compliance with health standards.
• Escorted patients to designated exam rooms, preparing them for upcoming physical assessments.
• Conducted comprehensive vision and hearing assessments.
• Monitored and enforced healthcare protocols and regulations, prioritizing adherence to HIPAA and OSHA requirements for optimal operational integrity.

Completed medical assistant externship, gaining hands-on experience in patient care and clinical procedures.

• Assisted in patient intake, ensuring accurate documentation and efficient workflow.
• Conducted vital sign assessments to support physician evaluations and patient care.
• Managed appointment scheduling, optimizing daily operations for maximum efficiency.
• Collaborated with healthcare team to improve patient communication and satisfaction.
• Implemented electronic health record updates, enhancing data accuracy and accessibility.