Melissa Epps
Bethalto,IL
Summary
Accomplished professional with over two decades of experience in legal and customer service roles, notably at Madison County Circuit Clerk. Excelled in leadership at Banker's Training, enhancing team efficiency and client satisfaction. Expert in AS/400 and E-File Illinois, with a proven track record in public engagement and case law. Recognized for exceptional sales leadership and client interaction skills.
Overview
35
35
years of professional experience
Work History
Clerk III - Civil Division
Madison County Circuit Clerk
Edwardsville, IL
01.1999 - Current
- Collaborated with legal teams and judiciary to ensure seamless operations
- Guided new staff through departmental procedures
- Prepared, maintained, and updated fall case docket records, including asbestos matters, by phone or on-site
- Oversaw scheduling and coordination of court calendars for Honorable Judges Sarah Smith and Christopher Threlkeld
- Generated case dockets allowing thorough insight into Civil Division cases
Lead Worker - Customer Service Division
Banker's Training
St. Louis, MO
07.1996 - 01.1998
- Reported directly to the Chief Operations Manager
- Managed 5 full-time employees while working with the sales team
- Handled nationwide inbound phone inquiries efficiently
- Handled calls addressing staff training on compliance protocols for government and state regulations
- Processed requests for educational tapes, ensuring delivery to banks and financial bodies nationwide
Legal Receptionist
Kodner, Watkins, Muchnick, and Dunne PC
Clayton, MO
06.1990 - 07.1996
- Ensured professional image through handling of external and internal communication in the reception
- Handled accurate accounting procedures for each visitor during check-in
- Created PowerPoint slides to be used in court
- Executed tickler program for managing lawyer's billable hours
- Imported dockets with deadlines
- Created updated PowerPoint presentations designed to enhance new employee orientation
- Completed comprehensive intake form assessing capacity to pay services based on income and insurance coverage
- Set-up meetings with the judge, the witnesses, the clients, and other parties involved in the cases
- Organized documents by assigning names and case numbers
Education
High School Diploma -
Civic Memorial High School
Bethalto, IL06-1987
Some College (No Degree) - Radio Broadcasting
Lewis And Clark Community College
Godfrey, ILSkills
- Public Engagement Specialist
- Understanding of Civil Division Case Law
- Worked as a small claims/eviction clerk for 4 years after working as a probate clerk for 17 years
- Promoted to Leadership Role at Banker's Training
- Client Interaction Proficiency
- Brand Ambassador for Legal Services
- Zig Ziglar Course Attendance
- AdvoCare Product Promotion and Direct Sales experience
- Award-Winning Sales Leader
- Skilled in AS/400 and E-File Illinois
Timeline
Clerk III - Civil Division
Madison County Circuit Clerk
01.1999 - Current
Lead Worker - Customer Service Division
Banker's Training
07.1996 - 01.1998
Legal Receptionist
Kodner, Watkins, Muchnick, and Dunne PC
06.1990 - 07.1996
High School Diploma -
Civic Memorial High School
Some College (No Degree) - Radio Broadcasting
Lewis And Clark Community College
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