Melissa Espinoza
Laredo,TX
Summary
Dedicated college student with a background in teaching and customer service. I am dedicated to becoming an educator myself and helping bilingual elementary students who struggle learning English.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Fiesta Mexicana Imports
03.2020 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Recieved shipments of cantera, wood, and unique Mexican products
Teachers Aid
TAFE
08.2021 - 05.2022
- Supported student learning objectives through personalized and small group assistance.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Assisted teachers with supervision and care of group 25 children.
- Created a detailed teaching plan for a second grade level classroom. Which was evaluated by the United Independent School District.
Education
In Progress - Education
Tamiu
Laredo Texas05.2026
High School Diploma -
United High School
Laredo, TX05.2022
Skills
- Customer Relationship Management
- Behavioral Skills Development
- Student-Centered Learning
- Social Perceptiveness
- Teaching and Instruction
- Customer Service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
- TAFE Training - August 2021- May 2022
Timeline
Teachers Aid
TAFE
08.2021 - 05.2022
Customer Service Associate
Fiesta Mexicana Imports
03.2020 - Current
In Progress - Education
Tamiu
High School Diploma -
United High School
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