Melissa Esquivel
Aransas Pass,TX
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
7
7
years of professional experience
Work History
Operations Manager
Coastal Bend Waste
08.2020 - 03.2025
- Founding team member, instrumental in launching the company and developing business strategy from the ground up.
- Oversaw all operations, including field crew and customer service; maintained hands-on involvement in field work, including driving.
- Built and structured multiple departments; trained cross-functional staff and maintained high employee retention.
- Recruited, hired, onboarded, trained, and supervised employees; managed disciplinary actions and terminations.
- Conducted customer account audits and resolved disputes with a focus on service quality and retention.
- Drove operational strategies that led to more than 500% growth in customer base during tenure.
- Extensive equipment knowledge in rear-load truck operations, with recent experience in automated side (ASL) and front-load trucks.
- Partnered with ownership on growth strategies and customer service enhancements.
- Ensured full compliance with TXDOT and FMCSA regulations; led employee training on safety and regulatory adherence.
- Achieved and maintained a zero-accident safety record.
- Led community outreach and public relations, including presentations on environmental awareness to local audiences.
- Maintained deep operational knowledge and contributed to strategic planning and continuous improvement.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Owner
Coastal Pro-Clean, LLC
12.2017 - 03.2020
- Founded and operated a commercial and residential cleaning company serving the Coastal Bend region.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Organized daily operations and conducted on-site inspections to ensure high performance and customer satisfaction.
- Handled all administrative functions, including bookkeeping, tax preparation, and compliance.
- Led customer acquisition efforts, expanding the client base and maintaining long-term relationships.
- Secured contracts with residential home builders to perform new home construction through GLO after Harvey.
Education
Certificate - Advanced Photography
Del Mar College
Corpus Christi, TX12-2024
Certificate of Technical Studies - Basic Peace Officer
Del Mar College
Corpus Christi, TX12-1996
Skills
- Operations monitoring and management
- Customer service and relationship management
- Operational efficiency and safety focused
- Employee relations and conflict resolution
- Planning, implementation and decision-making
- Staff training, management and monitoring
- Policies and procedures implementation
- Onboarding and orientation
- Logistics management
- MS office
- Sales background
- Problem-solving
- Team leadership and cross-functional communication
- Employee motivation maintaining a strong culture
- Maintaining health, safety and regulatory compliance
Accomplishments
- Initiated environmental awareness campaign in the community.
- Zero-Accident and Incident record during my 4.8 year tenure.
- A key contributor to building Coastal Bend Waste into the largest residential waste provider in rural Aransas County.
Languages
English
Native or Bilingual
Timeline
Operations Manager
Coastal Bend Waste
08.2020 - 03.2025
Owner
Coastal Pro-Clean, LLC
12.2017 - 03.2020
Certificate - Advanced Photography
Del Mar College
Certificate of Technical Studies - Basic Peace Officer
Del Mar College
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