Melissa Evans
The Colony,TX
Summary
Dynamic and highly motivated professional with extensive experience as a Claims Adjuster at State Farm. Proven expertise in claims investigation and settlement negotiation, achieving significant cost savings through effective subrogation efforts. Adept at policy interpretation and active listening, ensuring client satisfaction and accurate claim evaluations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Claims Adjuster
State Farm
Richardson, TX
12.2022 - Current
- Analyzed claims information for accuracy and completeness.
- Assisted in gathering documentation to support claim evaluations.
- Reviewed policy details to determine coverage eligibility.
- Communicated with clients regarding claim statuses and required information.
- Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
Special Police Officer
National Archives And Records Administration
Washington, DC
09.2012 - 01.2021
- Monitored facility access to ensure safety and security of personnel and visitors.
- Responded effectively to emergencies, coordinating with local law enforcement and emergency services.
- Conducted routine patrols of premises to deter criminal activity and maintain order.
- Implemented security protocols, enhancing overall safety measures within the facility.
- Increased public trust in Special Police Officers through professional conduct and adherence to department policies and procedures.
Flight Attendant
Trans States Airlines
Bridgeton, MO
01.2009 - 06.2012
- Ensured passenger safety and compliance with FAA regulations during all flight operations.
- Delivered exceptional customer service by addressing passenger needs and resolving issues promptly.
- Collaborated with crew members to maintain efficient cabin operations and a positive flight environment.
- Conducted pre-flight safety checks, verifying emergency equipment readiness and procedures adherence.
- Led initiatives to streamline boarding processes, reducing turnaround time between flights.
Education
Associate of Science - Criminal Justice
Westchester Community College
Valhalla, NYSkills
- Critical thinking
- Claims investigation
- Active listening
- Highly motivated
- Settlement negotiation
- Policy interpretation
- Claims processing
Certification
- Licensed Claims Adjuster all states - Present
Timeline
Claims Adjuster
State Farm
12.2022 - Current
Special Police Officer
National Archives And Records Administration
09.2012 - 01.2021
Flight Attendant
Trans States Airlines
01.2009 - 06.2012
Associate of Science - Criminal Justice
Westchester Community College