Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Fargnoli

Kingsland,GA

Summary

Enthusiastic self-starter with valuable experience in program coordination, administrative support, and customer service. Brilliantly capable of performing detail-oriented work with frequent interruptions. Confident communicator who is poised in interactions with individuals at all levels. Fast learner who easily grasps new ideas and integrates them into desired results. Comprehensive knowledge of client relationship management and Microsoft Office.

Overview

12
12
years of professional experience

Work History

Executive Sales Representative

Contracted
08.2016 - Current
  • Created, instructed and implemented sales development and coaching material for groups of up to 300+ targeted at building morale, team cohesiveness and sales success.
  • Collaborated with corporate leaders and colleagues to provide planning and input for conference workshops, and weekly training to drive performance.
  • Utilized CRM systems to maintain 2,000 clients effectively for client records leading to improved organization of client information, and consistent contact.
  • Awarded Circle of Excellence, Outstanding Leadership, Outstanding Success, Top 1% sales consistency, every annual year.

Veteran Caregiver

Veterans Administration
08.2016 - Current
  • Enhanced veteran comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted veteran with activities of daily living, promoting independence and quality of life.
  • Collaborated with healthcare team members to develop personalized care plans for the veteran, resulting in tailored support and improved wellbeing.
  • Provided emotional support to veteran during challenging times, fostering trust and strong relationships.
  • Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
  • Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.

Hospitality Evaluator

Hospitality Softnet
10.2018 - 12.2023
  • Made 25+ phone calls daily on behalf of various hotels around the country to generate potential business leads.
  • Consistently met or exceeded company objectives by hitting daily and weekly call numbers and sales goals.
  • Contacted hotel sales personnel to evaluate their selling skills based on a pre-determined scoring system, and provided written reviews.
  • Entered 25+ daily call summaries into the ACT online database to ensure accurate documentation and evaluation.

Customer Retention Manager

DIRECTV
01.2016 - 12.2016
  • Promoted within the first month to oversee 5 employees.
  • Documented with 100% accuracy customer interactions and transactions. Complete with details of inquiries, complaints, comments, as well as actions taken.
  • Promoted a customer-focused service and maintained a professional demeanor and conduct while handling distressed customers.
  • Determined charges for services requested and advocated for the customer while maintaining the best interest of the company.
  • Demonstrated excellent interpersonal and verbal communication skills to fully understand nature of clients concerns.

Children's Ministry Director

Koza Baptist Church
04.2012 - 05.2015
  • Organized and mentored 100 weekly, voluntary, emerging ministry leaders, providing guidance on spiritual development.
  • Increased ministry growth through effective leadership and strategic planning.
  • Responsibly managed budget of $15k and reduced costs by 30%.
  • Developed and implemented various programs for youth ministry with 250 weekly participants.
  • Cast and ensured compliance with organizations mission and vision.

Education

Bachelor of Science - Christian Counseling And Leadership

Liberty University
Lynchburg, VA
2024

Skills

  • Customer Engagement
  • Account management
  • Team leadership
  • Negotiation Expertise
  • Conflict resolution
  • Mental Health Support
  • Counseling
  • Strong Public Speaker

Timeline

Hospitality Evaluator

Hospitality Softnet
10.2018 - 12.2023

Executive Sales Representative

Contracted
08.2016 - Current

Veteran Caregiver

Veterans Administration
08.2016 - Current

Customer Retention Manager

DIRECTV
01.2016 - 12.2016

Children's Ministry Director

Koza Baptist Church
04.2012 - 05.2015

Bachelor of Science - Christian Counseling And Leadership

Liberty University

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Melissa Fargnoli