Overview
Work History
Skills
Timeline
StoreManager

Melissa Fausnaught

Denver ,NC

Overview

17
17
years of professional experience

Work History

Store Manager

Kohl's
01.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

Market Manager

Joann Fabrics
06.2022 - 01.2024
  • Strategized business operations, merchandising strategies and personnel moves.
  • Identified and developed top talent within management structure to promote performance-oriented culture.
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Cultivated positive rapport with associates and team leadership.
  • Collaborated with District Manager and RVP to improve performance and grow sales.
  • Sourced and recruited top talent for various retail store positions and verified recruiting processes to meet new store opening timelines.
  • Worked with direct reports to develop and implement action plans, improving operating results.
  • Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
  • Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
  • Reviewed inventory levels at each store in order to ensure adequate stock availability.
  • Ensured that all stores met their monthly targets by providing guidance and support as needed.
  • Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
  • Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
  • Provided ongoing coaching and training for store managers on how to maximize productivity and profits.

Model Store Manager

Joann Fabrics
06.2014 - 06.2022
  • Recruited, hired, trained and supervised a team of up to 50 store personnel.
  • Provided ongoing coaching and feedback to improve job performance.
  • Developed and implemented effective training programs for store employees.
  • Directed the daily operations of the store, including opening and closing procedures, cash handling.
  • Conducted regular performance evaluations of staff to ensure compliance with company standards.
  • Assisted store managers with the implementation of new policies and procedures related to customer service, sales techniques, product knowledge.
  • Organized merchandise displays according to seasonal promotions or special events.
  • Performed regular audits to ensure compliance with company standards.
  • Provided feedback on manager's performance during their training process.
  • Provided guidance and support to managers in order to help them develop their skills.

Store Manager/Store Manager Trainer

Family Express Corp.
06.2008 - 06.2014


  • Provided mentorship and guidance to store managers in order to increase productivity.
  • Performed variety of management functions including, inventory management, protecting company's assets, merchandising integrity, overall facility cleanliness and maintenance and completing HR responsibilities.
  • Monitored stock levels of food items, beverages, automotive supplies, cigarettes., ensuring adequate supply was available at all times.
  • Conducted regular inspections of the fuel pumps and facility grounds for cleanliness and appearance standards.

Skills

  • Strategic Planning
  • Operations Management
  • Multi-Unit Management
  • Team Building and Leadership
  • Enthusiastic
  • Detail-Oriented

Timeline

Store Manager

Kohl's
01.2024 - Current

Market Manager

Joann Fabrics
06.2022 - 01.2024

Model Store Manager

Joann Fabrics
06.2014 - 06.2022

Store Manager/Store Manager Trainer

Family Express Corp.
06.2008 - 06.2014

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Melissa Fausnaught