Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Melissa Fernandez

West Hills,CA

Summary

Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.

Overview

13
13
years of professional experience

Work History

Budtender

Coast To Coast Collective
Canoga Park, CA
05.2018 - 10.2024
  • Greeted customers with a friendly and inviting attitude.
  • Utilized point of sale systems to handle transactions accurately and efficiently.
  • Maintained a secure work environment by following safety protocols while handling cash or other valuables.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Computed purchases and received and processed cash or credit payment.
  • Quickly moved up from receptionist to budtender.
  • Answered all phone calls in a timely manner.

Server

On The Thirty
Sherman Oaks, CA
08.2015 - 05.2018
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Operated POS terminals to input orders, split bills and calculate totals.

Receptionist

The Tanning Edge
Calabasas, CA
07.2014 - 09.2015
  • Greeted customers, answered phone calls and responded to emails in a timely manner.
  • Provided information about services, products and prices to customers.
  • Scheduled appointments using salon software system.

Cashier Team Lead

Yozen Frogurt
West Hills, CA
05.2011 - 06.2014
  • Performed daily opening and closing procedures for the register area.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Answered customer questions and provided store information.
  • Analyzed sales data reports to identify trends in customer buying habits.
  • Rotated and merchandised products at point-of-sale to improve impulse buy rate.
  • Played assistant manager role by working overtime most shifts and always making sure the registers had the proper amount of money by the end of the shift.
  • Answered any phone calls regarding customers or new orders from companies.

Education

Esthetician

Aveda Institute Los Angeles
Brentwood, CA
06-2020

Associates in General Studies - Science Education

Moorpark College
Moorpark, CA
06-2018

Skills

  • Sales proficiency
  • POS System Operation
  • Product Knowledge
  • Professionalism
  • Goal Setting
  • Multitasking

Affiliations

  • I run my own baby clothing company from home.
  • I love the aesthetic world so much it is a dream of mine to work in this field and maybe work my way up and go to school for what I need while working.

Timeline

Budtender

Coast To Coast Collective
05.2018 - 10.2024

Server

On The Thirty
08.2015 - 05.2018

Receptionist

The Tanning Edge
07.2014 - 09.2015

Cashier Team Lead

Yozen Frogurt
05.2011 - 06.2014

Esthetician

Aveda Institute Los Angeles

Associates in General Studies - Science Education

Moorpark College

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Melissa Fernandez