Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Fernandez

Midwest City

Summary

Detail-oriented professional transitioning from the medical field into freight dispatching, bringing strong organizational skills, fast-paced decision-making, and experience coordinating schedules under pressure. Eager to apply my background in high-stakes environments to ensure smooth, efficient transportation operations and contribute to a dynamic logistics team.

Overview

4
4
years of professional experience

Work History

Phlebotomist

Total Healthcare Partners
04.2024 - Current
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.

Phlebotomist

OU Health Science Center
12.2023 - 01.2024
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
  • Organized daily work based on collection priority.
  • Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
  • Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.

Donor Support Technician

CSL Plasma
02.2021 - 12.2023
  • Achieved consistent compliance with industry regulations through meticulous attention to detail in documentation practices.
  • Enhanced donor satisfaction by providing exceptional customer service and addressing any concerns.
  • Ensured accurate data entry and record-keeping, resulting in streamlined processing of donations.
  • Documented and verified patient information using laboratory information system.
  • Actively participated in ongoing professional development opportunities, staying up-to-date on advancements within the field.
  • Facilitated seamless communication between staff members, enabling effective coordination during busy periods.

Education

Certificate - Phlebotomy Certification

Canadian Valley Technology Center
Yukon, OK
06-2020

GED -

Oklahoma City Community College
Oklahoma City, OK
12-2019

Certificate - Medical Assisting

UEI College
Gardena, CA
05-2013

Skills

  • Strong communication and multitasking
  • Schedule coordination & time management
  • Problem-solving under pressure
  • Attention to detail and data entry
  • Customer service and relationship building
  • Adaptable and quick learner

Timeline

Phlebotomist

Total Healthcare Partners
04.2024 - Current

Phlebotomist

OU Health Science Center
12.2023 - 01.2024

Donor Support Technician

CSL Plasma
02.2021 - 12.2023

Certificate - Phlebotomy Certification

Canadian Valley Technology Center

GED -

Oklahoma City Community College

Certificate - Medical Assisting

UEI College

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