Summary
Overview
Work History
Education
Skills
Body
Timeline
Generic

Melissa Fischer

Bath,MI

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Front Desk Receptionist

Front Desk Agent

TownePlace Suites by Marriott
East Lansing, MI
05.2024 - 07.2024
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Used internal software to process reservations, check-ins and check-outs.
  • Collected room deposits, fees, and payments.

Receptionist

East Lansing Chiropractic Clinic
East Lansing, MI
02.2011 - 04.2024
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Corresponded with clients through email, telephone, or postal mail.
  • Maintained confidentiality of information regarding clients and company.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Education

High School Diploma -

Everett High School
Lansing, MI
04.1987

Skills

  • Departmental support
  • Administrative Support
  • Office Administration
  • Customer Service
  • File Organization
  • Office Organization
  • Telephone Etiquette
  • Complex Problem-Solving

Body

I would like to express my interest in the Front desk agent posting and pursue the opportunity to apply my expertise in the industry. When reviewing the job description, I was thrilled to discover how well my experience aligns with your needs and requirements. I am drawn to apply because, from reading your company's website, I feel your core mission and culture suit what I offer as a professional. As an adept Front Desk Receptionist, I have a well-rounded background in customer service and refined talents in telephone and scheduling, which make me an ideal fit for the position. Additionally, my previous roles have strengthened my abilities in communication and motivation, as well as my focused attention to detail and high accuracy. On my enclosed resume you can see that there is a gap in my work history due to company layoffs at my previous employer, where I was a skilled Front Desk Receptionist. While this period was unplanned and unexpected, I put the time to good use and am ready to get back to the workforce. Documentation and references from my former employers will show the depth of my dedication, reliability and abilities and show that I am an excellent fit for this position. I am thrilled at the prospect of bringing my talents to you. Please contact me at your earliest convenience to further discuss how my work history and personality fit the role. Thank you front desk agent. Thank you for your time and consideration.

Sincerely, Melissa Fischer

Timeline

Front Desk Agent

TownePlace Suites by Marriott
05.2024 - 07.2024

Receptionist

East Lansing Chiropractic Clinic
02.2011 - 04.2024

Front Desk Receptionist

High School Diploma -

Everett High School
Melissa Fischer