Melissa Flesner
Alexander City,AL
Summary
Results-driven operations professional with expertise in healthcare precertification, retail management, and branch support. Specializes in staff leadership, problem solving, and customer service. Experienced in team collaboration, training, and issue resolution, contributing to efficient daily operations and enhanced customer satisfaction.
Overview
21
21
years of professional experience
Work History
Precertification Specialist
Russell Medical Center
Alexander City, Alabama
06.2022 - Current
- Secured precertification approvals for scheduled procedures, tests, and admissions.
- Tracked pending precertifications and coordinated with insurance representatives to expedite approvals.
- Partnered with other departments to address issues and collect necessary information for effective precertification processing.
- Verified insurance benefits and authorization requirements for Russell Medical Center patients to ensure timely access to care.
Assistant Store Manager
Renfroe's Market
Dadeville, Alabama
07.2019 - 06.2022
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw front-end, grocery, and produce operations at neighborhood market.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Trained cashiers and clerks on Renfroe's Market service standards.
- Scheduled associates to support daily store coverage and department needs.
- Monitored inventory levels and coordinated stockroom replenishment.
- Handled customer concerns and resolved issues with courteous service.
- Inspected displays, coolers, and sales floor for cleanliness and organization.
- Supported hiring, onboarding, and performance coaching for store associates.
- Enforced company policies, safety practices, and opening and closing procedures.
- Oversaw daily cash handling procedures and reconciled discrepancies.
- Addressed customer complaints by actively listening and providing effective resolutions. from customers by empathetically listening, recording details and offering solutions.
- Handled scheduling for store shifts to achieve adequate staffing.
- Recognized customer needs through attentive observation and engagement. Addressed customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Retail Sales Associate Cashier
Cracker Barrell Old Country Store
Wichita Falls, Texas
01.2017 - 05.2019
- Greeted guests at Cracker Barrel Old Country Store, fostering a friendly atmosphere and ensuring efficient checkout service.
- Operated cash register and processed cash, card, and gift card payments.
- Balanced cash drawer and verified register accuracy during shift changes.
- Assisted guests with product questions, directions, and store merchandise selections.
- Handled returns and exchanges while following company service policies.
- Restocked shelves and organized retail displays across country store sales areas.
- Sorted and arranged merchandise on shelves to enhance customer convenience and access. in the store for easy access by customers.
- Maintained clean and organized work area to promote a welcoming shopping environment.
Branch Operations Coordinator
Mutual Savings Credit Union
Alexander City, Alabama
06.2005 - 07.2013
- Coordinated branch operations for Mutual Savings Credit Union, supporting daily teller workflows.
- Balanced cash drawers and verified branch settlements according to credit union procedures.
- Managed daily cash flow activities including deposits, withdrawals, transfers.
- Trained new staff on service standards, transaction procedures, and branch policies.
- Trained new branch personnel on operational processes and procedures.
- Monitored compliance documents and supported audit-ready branch files.
- Coordinated with management to ensure compliance with applicable laws and regulations.
- Organized monthly meetings with staff members to discuss operational challenges faced by the branch.
- Handled incoming calls from customers seeking assistance or information about services offered by the bank.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Developed business banking relationships by engaging with clients to understand their financial needs. through proactive outreach.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
Education
High School Diploma -
Bisbee Christian Acadamy
Bisbee, AZ06-1987
Skills
- Team collaboration
- Attention to detail
- Adaptability and flexibility
- Staff leadership
- Problem solving
- Critical thinking
Affiliations
- I attend West-End Church, where I teach the 1-3 grade Sunday School Class. I am also on the Praise and Worship Team, as I love to sing. I also enjoy painting and crafting in my spare time.
Timeline
Precertification Specialist
Russell Medical Center
06.2022 - Current
Assistant Store Manager
Renfroe's Market
07.2019 - 06.2022
Retail Sales Associate Cashier
Cracker Barrell Old Country Store
01.2017 - 05.2019
Branch Operations Coordinator
Mutual Savings Credit Union
06.2005 - 07.2013
High School Diploma -
Bisbee Christian Acadamy