MELISSA FLORES
Houston,Texas
Summary
Experienced customer service professional with over 10 years of proven success in delivering exceptional service to customers. Skilled at resolving conflicts and solving problems to ensure customer satisfaction. Strong interpersonal skills for effective communication and relationship-building with clients. Committed to maintaining professionalism and delivering top-notch service that exceeds customer expectations.
Overview
1
1
Certification
Work History
Cocktail Server/ Bartender
Kings And Cards
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained clean and organized bar area.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Cocktail Server
Hotel Granduca
- Created a welcoming and enjoyable experience ensuring customer satisfaction by maintaining a friendly, accommodating and positive attitude
- Exhibited pride by maintaining personal hygiene as well as providing a hygienic working environment.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Answered customers' questions, recommended items, and recorded order information.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Cocktail Server
Hotel ZaZa
- Monitored guests at all times, predicted needs and quickly responded to requests
- Completed end of shift income report and cash deposit.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Checked guests' identification before serving alcoholic beverages.
Cocktail Server
Hotel Alessandra
- Update customer database
- Call clients over balance and account
- Billing and filling reports
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Administration Assistant
Greenburg Grant And Richard’s
- Developed and completed mixology for needed drinks
- Tendered cash, credit and room charges transaction.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Recorded expenses and maintained accounting records.
- Prepared weekly employee work schedules to meet operational needs.
- Executed record filing system to improve document organization and management.
- Processed payments and applied to customer balances.
- Analyzed customer financial records to determine appropriate payment plan.
Education
Blinn College
Bryan, TXPark View Baptist High School
Houston, TX06.2011
Skills
- Time Management
- Spanish fluent
- English Native
- Strong ability to effectively delegate tasks, interact with many different departments and address the needs of others
- Creative Thinking
- Task Coordination
- Customer Relations
- Money Handling Abilities
- Managing Multiple Tasks
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
Laser technician
Timeline
Cocktail Server/ Bartender
Kings And Cards
Cocktail Server
Hotel Granduca
Cocktail Server
Hotel ZaZa
Cocktail Server
Hotel Alessandra
Administration Assistant
Greenburg Grant And Richard’s
Blinn College
Park View Baptist High School