Melissa Forcillo
Pflugerville,TX
Summary
Dynamic General Manager with a proven track record at Ranger Termite and Pest Control, Inc., excelling in P&L management and team leadership. Expert in budget allocation and staff motivation, I successfully enhanced operational efficiency and fostered a culture of training and development, driving significant improvements in employee performance and client satisfaction.
Overview
2026
2026
years of professional experience
Work History
General Manager
Ranger Termite and Pest Control, Inc.
02.2014 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Calculated deductions and processed payroll for employees.
- Processed payroll garnishments such as tax liens and child support.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Administrative Assistant
Antac Pest Control
2008 - 2010
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
Skills
- Administrative skills
- P&L management
- Team leadership
- Training and coaching
- Proficient in Quickbooks
- Client relations
- Budget allocation
- Team training and development
- Staff motivation
Timeline
General Manager
Ranger Termite and Pest Control, Inc.
02.2014 - Current
Administrative Assistant
Antac Pest Control
2008 - 2010