Melissa Ford
Grapevine,United States
Summary
Dynamic and results-oriented sales professional with years of experience in residential real estate. Proven track record of exceeding sales targets and delivering exceptional customer service. Skilled in building client relationships, negotiating contracts, and closing deals to maximize company revenue.
Overview
25
25
years of professional experience
Work History
Community Sales Manager
Cadence Homes
08.2024 - Current
- Promoted the new home community to realtors, showing homes and pre-qualifying buyers
- Utilized CRM, Microsoft Word, Excel, and Outlook software
- Proficient with company-specific applications, reports, procedures, and policies
- Ensured model homes and community showcase quality controls
- Gained knowledge of technical construction processes, builder upgrades, and options
- Educated the customers on construction processes and timelines
New Home Sales Expert
NewHomesMate
12.2022 - 08.2024
- Provided buyers with pricing, incentives, and market research on new construction homes
- Educated buyers on the home buying process and why they should buy versus rent
- Utilized CRM to keep buyers organized and to manage follow-ups
- Prospecting new buyers, locating homes, showing properties, problem-solving, counseling on financing options, and writing contracts
- Established relationships with new home sales counselors from various builders
New Home Sales Counselor
Grand Homes
08.2022 - 12.2022
- Promoted the new home community to realtors, showing homes and pre-qualifying buyers
- Utilized CRM, Microsoft Word, Excel, and Outlook software
- Proficient with company-specific applications, reports, procedures, and policies
- Ensured model homes and community showcase quality controls
- Gained knowledge of technical construction processes, builder upgrades, and options
- Educated the customers on construction processes and timelines
Real Estate Agent
Flyhomes
09.2021 - 08.2022
- Remained knowledgeable about real estate laws, guidelines, and procedures
- Effectively communicated with lenders, real estate offices, and service companies to obtain the information needed for the closing
- Identified and developed new referral sources
- Toured many new communities and gained knowledge of sales techniques
Medical Aesthetician
Adler Dermatology
04.2020 - 09.2021
- Managed office space and office equipment
- Managed telephone and email communication systems and maintained office supplies
- Utilized medical equipment including lasers, oxygen and suction devices, and more
Medical Aesthetician
Oasis Med Spa & Laser Center
01.2018 - 04.2020
- Helped to maintain meticulous medical records and made changes when necessary
- Documented medical histories, and changes in the patient's condition
- Worked well with nurses, doctors, and medical professionals
- Developed treatment plans and options based on the client's skin needs and concerns
Business Owner
Carrollton Square Spa
04.2000 - 05.2017
- Led recruitment efforts and training of new employees
- Worked to ensure a neat and attractive sales environment and assisted in the setup of visual displays
- Answered all customer queries with friendliness and expertise, while resolving questions and issues
- Served as a successful leader, promoting and achieving store success
- Encouraged employees to do their best, and increased store productivity immensely
- Handled payments and filed all financial transactions and receipts
- Analyzed sales and financial performances to effectively plan for increased future opportunities, while identifying obvious weak trends
Skills
- Ability to Work Under Pressure
- Communication Skills
- Customer Service
- Ability to Work in a Team
- Adaptability
- Ability to Multitask
- Computer Skills
- Complex Problem Solving
References
References available upon request
Timeline
Community Sales Manager
Cadence Homes
08.2024 - Current
New Home Sales Expert
NewHomesMate
12.2022 - 08.2024
New Home Sales Counselor
Grand Homes
08.2022 - 12.2022
Real Estate Agent
Flyhomes
09.2021 - 08.2022
Medical Aesthetician
Adler Dermatology
04.2020 - 09.2021
Medical Aesthetician
Oasis Med Spa & Laser Center
01.2018 - 04.2020
Business Owner
Carrollton Square Spa
04.2000 - 05.2017