Melissa Fortin
Coxsackie,NY
Summary
Dynamic IT Technical Support Technician with proven expertise at the National Bank of Coxsackie in hardware and software troubleshooting. Skilled in Active Directory management and delivering exceptional customer service, I excel at resolving complex issues and enhancing system performance, ensuring seamless operations for users across multiple platforms.
Overview
14
14
years of professional experience
Work History
Information Technology Specialist
National Bank of Coxsackie
Coxsackie, NY
08.2021 - 03.2025
- Provided technical support to users with hardware and software issues.
- Performed system upgrades to ensure optimal performance.
- Analyzed system logs to detect any possible malfunctions or malicious activities on the network.
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
- Collaborated with the technical team to discuss recurring customer issues and develop long-term solutions.
- Served as first point of contact for incoming technical service calls and emails.
- Maintained inventory records of all installed equipment including software licenses.
Desktop Support Technician
Albany Medical Center
Albany, NY
12.2012 - 10.2019
- Technical support to internal AMC staff as well as remote sites
- Resolved hardware and software issues
- Deployed, monitored and troubleshoot SCCM push packages
- Troubleshoot and resolved Active Directory OU Structure and Group Policy issues
- Password resets, resolved user permissions and rights
- Imaging, configuring, backup and deployment of workstation devices
- Completed task-oriented projects and assignments for Desktop Support Group
Help Desk Technician
NYS Department of Motor Vehicles – Westaff
Albany, NY
09.2011 - 12.2012
- Technical support for a large on-site staff as well as approximately 140 remote sites
- Imaging, configuring, backup and deployment of workstation devices
- Managing Active Directory user accounts, DHCP and home shares
- Hardware and software troubleshooting and resolving of user workstation issues
- Inventory and management of computer equipment
- General maintenance of the IT workstations and storage rooms
- Completed task-oriented projects and assignments for Desktop Support Group
Education
Associate of Science - Computer Networking
ITT Technical Institute
Albany, NY01.2011
Skills
- Hardware troubleshooting
- Software troubleshooting
- Active Directory management
- Network troubleshooting
- User account management
- Customer service
- Problem solving
Timeline
Information Technology Specialist
National Bank of Coxsackie
08.2021 - 03.2025
Desktop Support Technician
Albany Medical Center
12.2012 - 10.2019
Help Desk Technician
NYS Department of Motor Vehicles – Westaff
09.2011 - 12.2012
Associate of Science - Computer Networking
ITT Technical Institute
Similar Profiles
Nicole FrisbeeNicole Frisbee
Vice President / Chief Administrative Officer at National Bank of CoxsackieVice President / Chief Administrative Officer at National Bank of Coxsackie
Brittney BrockettBrittney Brockett
Platform Administrator at National Bank Of CoxsackiePlatform Administrator at National Bank Of Coxsackie
Jesse StaunchJesse Staunch
Life Insurance Agent at National Income Life Insurance CompanyLife Insurance Agent at National Income Life Insurance Company
Jeremiah VermilyeaJeremiah Vermilyea
Plumbing Service Technician at Sinnot's Plumbing and HeatingPlumbing Service Technician at Sinnot's Plumbing and Heating
Jacob WestfallJacob Westfall
Medical Practice Administrator at WorkFit Medical LLCMedical Practice Administrator at WorkFit Medical LLC