Melissa Francis
White Cloud,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Receptionist
Kirklands accounting
FREMONT, MI
03.2020 - 07.2022
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Updated daily log book with information about visitors entering the premises.
- Organized conference room reservations for meetings or events.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Nurse Technician
Spectrum Health Medical Group
Fremont, MI
01.2017 - 12.2019
- Performed vital sign measurements including pulse rate, temperature, blood pressure and respiration.
- Collected specimens for laboratory testing.
- Maintained accurate records of patient care services provided in accordance with hospital policies.
- Cleaned and sterilized medical equipment following established procedures.
- Monitored inventory levels of medical supplies in assigned areas and restocked when necessary.
- Answered call lights promptly to respond to patient needs in a timely manner.
- Assisted physicians during examinations, treatments and diagnostic tests as required.
- Maintained a safe environment by adhering to infection control protocols and safety standards.
- Performed basic clerical tasks such as filing documents, answering phones and scheduling appointments.
- Ensured all patient information was kept confidential according to HIPAA regulations.
- Demonstrated excellent customer service skills when interacting with patients, visitors and other healthcare professionals.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
CNA
Transitional Health Services
Fremont, MI
02.2015 - 01.2017
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Monitored food intake and output as directed by nursing staff.
- Transported residents within the facility as needed.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
Med Passer
Light House Daycare And Preschool
Sun Prairie, WI
06.2014 - 01.2015
- Understood and followed oral and written directions.
- Administered injections, medications and treatments as directed by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Collected samples from patients for laboratory testing purposes.
Home Health Aide
Private Patient
Muskegon, MI
10.2011 - 06.2014
- Provided companionship and monitored health condition of clients.
- Transported clients to doctor appointments and social events.
- Prepared meals and snacks according to prescribed diets.
- Assisted in ambulation and exercise routines for clients.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Administered medications as instructed by physician or nurse practitioner.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Engaged patients in recreational activities such as reading books or playing games.
- Assisted clients with bathing, dressing and incontinence care.
- Managed patient transportation and appointment scheduling.
Cna
Brookhaven Medical Care Facility
Muskegon, MI
02.2005 - 10.2011
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Answered patient call lights promptly and responded to requests appropriately.
- Reported changes in patient conditions to registered nurse or physician.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- trained new employees
Education
Certified Nurse Aide Traing
Stepping Stones
Muskegon, MI01-2005
High School Diploma -
Fremont High School
Fremont, MI06-2004
Skills
- Scheduling appointments
- Time Management
- splint training
- ekg training
- med passing class
Timeline
Receptionist
Kirklands accounting
03.2020 - 07.2022
Nurse Technician
Spectrum Health Medical Group
01.2017 - 12.2019
CNA
Transitional Health Services
02.2015 - 01.2017
Med Passer
Light House Daycare And Preschool
06.2014 - 01.2015
Home Health Aide
Private Patient
10.2011 - 06.2014
Cna
Brookhaven Medical Care Facility
02.2005 - 10.2011
Certified Nurse Aide Traing
Stepping Stones
High School Diploma -
Fremont High School