Melissa Fuentes
Brownsville,TX
Overview
2
2
years of professional experience
1
1
Certification
Work History
To-Go specialist
Longhorn Steakhouse
Brownsville, TX
01.2024 - Current
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery
- Collaborated with kitchen staff to ensure timely completion of all to-go orders
- Operated a cash register to accept cash, debit and credit card payments from customers
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality
- Maintained a clean and inviting pickup area, contributing to a positive customer experience
- Utilized POS system to receive and process food and beverage orders
- Adjusted food preparation methods in accordance with customer requests
- Demonstrated knowledge of menu items and corresponding ingredients
Server
Longhorn Steakhouse
Brownsville, TX
01.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Served food and beverages promptly with focused attention to customer needs
- Worked with a POS system to place orders, manage bills, and handle complimentary items
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
- Cultivated warm relationships with regular customers
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions
- Bussed and reset tables to keep the dining room and work areas clean
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels
Cashier
Stripes
Brownsville, TX
08.2023 - 08.2023
- Greeted customers entering the store and responded promptly to customer needs
- Welcomed customers and helped determine their needs
- Worked flexible schedule and extra shifts to meet business needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Restocked and organized merchandise in front lanes
Education
Medical Assistant
Souther Careers Institute
Brownsville, TX4th-8th grade education -
Texas Southmost college
Brownsville, TXHigh School Diploma -
Rivera Early College high school
Brownsville, TX06.2023
Skills
- Strong multitasking
- Phone Etiquette
- Initiative-taking
- Quick Learner
- Goal-Oriented
- Food handling
- Customer Service
- Food Packaging
- Menu Memorization
- Food Running
Certification
Food Handlers Certification
Alcohol certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
To-Go specialist
Longhorn Steakhouse
01.2024 - Current
Server
Longhorn Steakhouse
01.2024 - Current
Cashier
Stripes
08.2023 - 08.2023
4th-8th grade education -
Texas Southmost college
High School Diploma -
Rivera Early College high school
Food Handlers Certification
Alcohol certification
Medical Assistant
Souther Careers Institute