Summary

Overview

Work History

Education

Skills

Timeline

MELISSA FUENTES

Washington

Summary

Motivated Customer Service Representative with Medical and Dental, as well as Retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in Spanish/English.

Overview

years of professional experience

Work History

Event Assistant

Guest Services

05.2023 - 04.2025

Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
Participated in pre-event planning meetings, providing input on event themes and strategies for success.
Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
Set up event facilities and equipment, cleaned areas, and organized supplies.
Improved communication between team members with clear instructions, resulting in more efficient task execution during events.

Medical/Dental Front Desk Representative

Neighborhood Health

09.2021 - 05.2023

Welcomed each new arrival pleasantly and confirmed reservations and identification.
Managed client sensitive information in a safe and secure manner. (PII)
Collected room deposits, fees and payments.
Helped patients complete necessary medical forms and documentation.
Adhered to strict HIPAA guidelines to protect patient privacy.
Worked 40 hours a week.

Call Center Representative

Neighborhood Health Care

10.2020 - 09.2021

Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Able to traffic Medical and Dental calls to correct channels.
Worked remotely and maintained a professional environment.
Worked 40 hours a week.

Appliance Sales Specialist

Best Buy

03.2018 - 08.2020

Relayed information regarding current store promotions, sales and special events to customers.
Maintained product knowledge to assist and educate customers on options available.
Demonstrated features and benefits while assisting customers in making informed decisions based on needs and wants.
Explained benefits and features of warranty programs, resulting in consistent add-on sales.
Worked 40 hours a week.

Wireless Sales Team Lead

MarketSource

12.2016 - 03.2018

Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
Listened to customer needs and desires to identify and recommend optimal products.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Developed strong rapport with customers and created a positive impression of business.
Advised customers and businesses about mobile loans in an easy to understand manner.
Worked 40 hours a week.