Melissa Fuqua
Jackson,MS
Summary
Strategic Business Account Manager known for high productivity and efficient task completion. Specialize in client relationship management, strategic sales planning, and market trend analysis. Excel in communication, negotiation, and problem-solving to achieve client satisfaction and business goals.
Overview
11
11
years of professional experience
Work History
Business Account Manager
Comcast Business
Jackson, Mississippi
08.2024 - Current
- Organized monthly events for current customers in order to strengthen relationships.
- Assisted in the development of promotional materials such as brochures, flyers.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Used CRM database to track referral and appointment data.
- Tracked financial data to determine effectiveness of different marketing and account management strategies.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Managed sales funnel effectively and forecasted requirements across multiple industry accounts.
- Responded promptly to customer inquiries via phone, email, or in-person meetings.
Senior Accounts Manager
T-Mobile
Denver, Colorado
04.2023 - 03.2024
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Collaborated with IT staff to develop automated solutions for routine accounting tasks.
- Ensured compliance with applicable state and federal tax regulations.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Listened to customer needs to identify and recommend best products and services.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Identified customer needs by asking questions and advising on best solutions.
Senior Accounts Manager
Verizon
Lubbock, Texas
12.2017 - 03.2023
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Collaborated with IT staff to develop automated solutions for routine accounting tasks.
- Ensured compliance with applicable state and federal tax regulations.
- Resolved customer issues related to billing discrepancies or incorrect payments.
- Developed forecasts of future revenues and expenses based on historical trends.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Identified customer needs by asking questions and advising on best solutions.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
Team Leader Manager
Kay Jewlers
Foley, Alabama
08.2016 - 11.2017
- Maintained records of employee performance reviews.
- Facilitated communication between senior management and staff.
- Led regular team meetings to communicate current business trends and relevant updates.
- Created and maintained a positive work environment for employees.
- Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
- Initiated training sessions and coached employees to develop effective staff.
- Delegated work assignments and prioritized tasks.
- Ensured compliance with company policies and regulations.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Assigned and monitored daily tasks for team members.
- Facilitated weekly team meetings to discuss progress, address challenges, and plan future activities.
Bar Manager
Ashland Midtown Pub
Mobile, Alabama
08.2014 - 10.2017
- Assisted staff by serving food and beverages or bussing tables.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Increased profits by overseeing inventory and strategically increasing menu prices.
Education
Faulkner Community College
Bay Minette, ALSkills
- Data-driven decision making
- Contract negotiation
- Strategic account development
- Relationship management
- New territory penetration
- Verbal and written communication
- Product and service sales
- Brand development
Timeline
Business Account Manager
Comcast Business
08.2024 - Current
Senior Accounts Manager
T-Mobile
04.2023 - 03.2024
Senior Accounts Manager
Verizon
12.2017 - 03.2023
Team Leader Manager
Kay Jewlers
08.2016 - 11.2017
Bar Manager
Ashland Midtown Pub
08.2014 - 10.2017
Faulkner Community College