Melissa Garcia
Windermere,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Southern Home Services
03.2023 - Current
- Responded to customer requests for services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained new personnel regarding company operations, policies and services.
- Maintained up-to-date knowledge of product and service changes.
Restaurant Hostess
Walt Disney World
05.2022 - 03.2023
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
Doctor's Receptionist
Doctors United
08.2021 - 02.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Associate of Science - Nursing
South College
Orlando, FL09.2025
High School Diploma -
Liberty High School
Kissimmee, FL06.2018
Skills
- Paperwork Processing
- Appointment Scheduling
- Scheduling
- Data Collection
- Patient Scheduling
- Appointment management
- HIPAA Compliance
- Payment Collection
- Conflict Resolution
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Southern Home Services
03.2023 - Current
Restaurant Hostess
Walt Disney World
05.2022 - 03.2023
Doctor's Receptionist
Doctors United
08.2021 - 02.2022
Associate of Science - Nursing
South College
High School Diploma -
Liberty High School
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