Melissa Garcia
Dallas,TX
Summary
Driven Supervisor with a proven track record at First Convenience Bank, excelling in customer service and staff management. Skilled in mentoring teams to exceed goals through attention to detail and relationship building. Demonstrated success in conflict resolution and negotiation, enhancing customer satisfaction and team efficiency.
Overview
3
3
years of professional experience
Work History
Supervisor
First Convenience Bank
12300 Lake June Rd Balch Springs Tx 75180
05.2023 - Current
I help customer doing withdrawals, deposits, opening new accounts, opening cd’s, applying customers with auto, personal, etc loans also helping my team with any questions or difficulties they might have.
Customer Service Cashier
PLS Check Cashing
2101 South Buckner Blvd, Dallas Tx 75227
02.2022 - 05.2023
Helper customer with check cashing, sending money through western union, money orders and helping with any other needs
Education
Skyline High School
7777 Forney Rd Dallas Tx 7522705.2022
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Attention to detail
- Team building
- Relationship building
- Conflict resolution
- Negotiation
Accomplishments
I’ve been with first convince bank for about 1YR and 8 months this year on February 23rd I won employee of the year in my whole region meaning the whole Texas region.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Supervisor
First Convenience Bank
05.2023 - Current
Customer Service Cashier
PLS Check Cashing
02.2022 - 05.2023
Skyline High School