Melissa Garcia
Oak Park,IL
Summary
Dependable medical assistant team member with years of experience in medical office settings. Talented at supporting office operations and physicians by coordinating patient information. Friendly and helpful in patient interactions to improve satisfaction ratings and patient loyalty.
Overview
14
14
years of professional experience
Work History
Registered Medical Assistant / Office Coordinator
Northwestern Medicine
Chicago, IL
04.2018 - 03.2020
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
- Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
- Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Recorded vital signs and medical history from patients
- Performed routine tests such as phlebotomy, urine dip stick, vision and hearing tests.
Registered Medical Assistant Instructor
Sandford Brown College
Hillside, IL
03.2011 - 09.2018
- Applied variety of instructional resources to meet needs of students with varying backgrounds and learning styles.
- Conducted on-the-job training classes and demonstrated principles, techniques, procedures and methods of diverse subjects.
- Evaluated students' performance and issued progress reports.
- Prepared course objectives to follow school's curriculum standards established by school and state.
- Offered flexible work schedule to meet needs of students.
Registered Medical Assistant - Phlebotomist
Home Physicians
Chicago, IL
08.2013 - 01.2015
- Recorded vital signs and medical history for 80 patients each 2 hour time frame.
- Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
- Assisted with technical treatments and entered information in patient records and charts.
Registered Medical Assistant Lead Phlebotomist
Sanford-Brown College
Hillside, IL
05.2006 - 05.2013
- Adhered to facility and legal requirements for standards of care and operations.
- Evaluated employee skill and quality of care against performance benchmarks.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Labeled blood vials with critical information like time of collection, date, and patient name.
- Treated blood-related chronic disorders by performing therapeutic phlebotomy.
- Prepared blood-collecting equipment to draw blood and safely store and transport samples.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
Education
Certified - Registered Medical Assistant
Lincoln Collegeof of Technology
Melrose Park, IL10.2005
High School Diploma -
West Lyden Highschool
North Lake, IL 06.2001
Skills
- Front office management
- Records maintenance
- Inbound /Outbound calling
- Inpatient and outpatient care
- Back office Operations
- Drawing blood
- Technologically savvy
Timeline
Registered Medical Assistant / Office Coordinator
Northwestern Medicine
04.2018 - 03.2020
Registered Medical Assistant - Phlebotomist
Home Physicians
08.2013 - 01.2015
Registered Medical Assistant Instructor
Sandford Brown College
03.2011 - 09.2018
Registered Medical Assistant Lead Phlebotomist
Sanford-Brown College
05.2006 - 05.2013
High School Diploma -
West Lyden Highschool
Certified - Registered Medical Assistant
Lincoln Collegeof of Technology