Melissa Gates

• Supervised the delivery of services to individuals to promote their physical, social, and psychological well-being, ensuring staff interactions support the rights and quality of life of those served.

• Managed client funds, ensuring accurate receipts and proper documentation in accordance with policies.

• Monitored staff compliance with procedures related to health care, behavioral support plans, staff documentation, including daily progress notes, data collection sheets, and incident reporting.

• Prepared staff schedules ensuring staffing coverage complied with labor hours, budgetary guidelines, and service plan requirements.

• Conducted timely performance evaluations and managed staff performance, including coaching, corrective actions, and follow-up on improvement plans.

• Assisted in reviewing and tracking incident and accident reports and participated in investigations and follow-up.

• Ensured compliance with OSHA standards and coordinated required safety training.

• Led a multidisciplinary team to provide individualized care and services, ensuring adherence to quality standards.
• Conducted weekly team meetings to enhance communication and resolve issues, improving service delivery.
• Supervised, trained, and mentored Direct Care Staff and House Leads, delivering performance evaluations and guidance.
• Managed staffing levels, ensuring optimal resource allocation to meet consumer needs.
• Oversaw disciplinary actions, working closely with HR to maintain policy compliance.

• Managed care plans for elderly clients, ensuring alignment with their health goals and community resources.
• Coordinated with interdisciplinary teams to develop and monitor comprehensive care strategies.

• Led investigations of child abuse/neglect cases, making critical decisions on child safety and family interventions.
• Provided court recommendations based on comprehensive risk assessments, influencing case outcomes.
• Managed a caseload, developing and implementing family service plans to achieve longterm outcomes.
• Led team meetings and collaborated with stakeholders, ensuring effective service coordination.

• Managed non-medical aspects of member care, providing oversight on care plans and community referrals.
• Collaborated with care teams to enhance care delivery and address member needs.

• Directed case management and patient care coordination, ensuring continuity of care for mental health services.
• Facilitated crisis interventions and developed strategies for improving client outcomes.