Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Giles

Stevens Point,WI

Summary

Customer Service Representative dedicated to providing excellent and efficient customer service. Works well in face-paced settings as well as both independently and in teams. Also, very dependable and can expertly handle multiple tasks at once.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Kroger
03.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Trained new personnel regarding company operations, policies and services.

Cashier

Kroger
06.2020 - 03.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.

Student Teaching Intern

Pittsville School District
09.2020 - 12.2020
  • Maintained composed, professional demeanor in classroom situations.
  • Distributed tests, papers and homework assignments to students.
  • Monitored classrooms for safety and good behavior, offering students positive reinforcement to maintain discipline.

Education

Bachelor of Arts - English: Writing, Editing, And Publishing

University of Wisconsin - Stevens Point
Stevens Point, WI
05.2025

High School Diploma -

Pittsville High School
Pittsville, WI
05.2021

Skills

  • Customer Service
  • Refund Processing
  • POS Systems Expertise
  • Professional Telephone Demeanor
  • Critical Thinking
  • Staff Training
  • Retail Sales Customer Service

Timeline

Customer Service Representative

Kroger
03.2022 - Current

Student Teaching Intern

Pittsville School District
09.2020 - 12.2020

Cashier

Kroger
06.2020 - 03.2022

Bachelor of Arts - English: Writing, Editing, And Publishing

University of Wisconsin - Stevens Point

High School Diploma -

Pittsville High School
Melissa Giles