Melissa Giles
Stevens Point,WI
Summary
Customer Service Representative dedicated to providing excellent and efficient customer service. Works well in face-paced settings as well as both independently and in teams. Also, very dependable and can expertly handle multiple tasks at once.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Kroger
03.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Trained new personnel regarding company operations, policies and services.
Cashier
Kroger
06.2020 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Student Teaching Intern
Pittsville School District
09.2020 - 12.2020
- Maintained composed, professional demeanor in classroom situations.
- Distributed tests, papers and homework assignments to students.
- Monitored classrooms for safety and good behavior, offering students positive reinforcement to maintain discipline.
Education
Bachelor of Arts - English: Writing, Editing, And Publishing
University of Wisconsin - Stevens Point
Stevens Point, WI05.2025
High School Diploma -
Pittsville High School
Pittsville, WI05.2021
Skills
- Customer Service
- Refund Processing
- POS Systems Expertise
- Professional Telephone Demeanor
- Critical Thinking
- Staff Training
- Retail Sales Customer Service
Timeline
Customer Service Representative
Kroger
03.2022 - Current
Student Teaching Intern
Pittsville School District
09.2020 - 12.2020
Cashier
Kroger
06.2020 - 03.2022
Bachelor of Arts - English: Writing, Editing, And Publishing
University of Wisconsin - Stevens Point
High School Diploma -
Pittsville High School
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