Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Melissa Gillis

Villa Park,IL

Summary

Recently retired higher education professional seeking an exciting opportunity in a new environment to use my outstanding customer service skills in a fulfilling position where I can contribute to the success of the team.

Overview

20
20
years of professional experience

Work History

Coordinator, Dual Credit

Joliet Junior College
2022.09 - 2024.02

Managed the Office of Dual Credit (4-person team)

Managed daily operations

Processed 4,500 students per term

Facilitated partnerships with District Superintendents

Oversaw the President's 12x12x12 Initiative

Proposed and implemented new software - Dual Enroll

Garnered national acclaim for raising enrollment 25% in a year

Raised enrollment of black students by 70%

Raised enrollment of Latinx students by 37%

Director, Student Outreach / Academic Advisor

Kishwaukee College
2017.03 - 2022.09

Managed Student Outreach (Student Recruitment)

Created text for admissions communications / publications

Supervised all on-campus admissions events

Supervised New Student Orientations

Coordinated Student Services side of Dual Credit

Advised all Career-Technology majors

Met with students face-to-face or via Zoom (during Covid) to assist them in planning their classes and discuss career options

Director, OSHA Training Institute Education Center

Northern Illinois University
2014.03 - 2017.03

Directed an OSHA Training Institute Education Center

Managed 5 person team

Offered non-credit safety training

Hired all instructors

Followed rigorous OSHA guidelines

Created contracts for training

Recognized for significant growth by OSHA


Transfer Center Coordinator

Northern Illinois University
2004.05 - 2014.03

Manged the Transfer Center (5-person team)

Managed daily operations

Recruited students that transferred from Illinois Public Community Colleges

Represented NIU at College Fairs and College Nights

Worked at four open houses annually

Managed transfer guides and agreements


Education

Master of Science - Adult And Higher Education

Northern Illinois University
Dekalb, IL

Bachelor of Arts - Interdepartmental Communications

Elmhurst College
Elmhurst, IL

Skills

  • Communication
  • Customer Service
  • Student Services
  • Staff Development and Training
  • Project Coordination
  • Team Leadership
  • Event Coordination

Accomplishments

Professional Awards:

Northern Illinois University - Outstanding Woman Student Award - 2000

Northern Illinois University - Outstanding Supportive Professional Staff Certificate - 2009

Kishwaukee College - Board of Trustees Award of Excellence-2019

Timeline

Coordinator, Dual Credit

Joliet Junior College
2022.09 - 2024.02

Director, Student Outreach / Academic Advisor

Kishwaukee College
2017.03 - 2022.09

Director, OSHA Training Institute Education Center

Northern Illinois University
2014.03 - 2017.03

Transfer Center Coordinator

Northern Illinois University
2004.05 - 2014.03

Master of Science - Adult And Higher Education

Northern Illinois University

Bachelor of Arts - Interdepartmental Communications

Elmhurst College
Melissa Gillis