Melissa Ginnard
Plymouth,MI
Summary
Accomplished Program and Business Operations Manager skilled in both strategic planning and tactical execution. Collaborative and decisive when implementing changes in procedures and delegating new responsibilities to address concerns and support revenue growth.
Overview
8
8
years of professional experience
Work History
Program Manager
Cisco Systems, Inc.
Remote
04.2023 - Current
- Leads end-to-end program management for improvement and integration projects, from initiation to closure, ensuring timely delivery, quality, and adherence to budget constraints
- Collaborates with cross-functional teams including to define project scope, objectives, and deliverables
- Designs and delivers comprehensive project plans, timelines, and resource allocation schedules to effectively coordinate project activities and ensure alignment with organizational goals
- Facilitates communication and fosters collaboration among project team members, ensuring clear roles and responsibilities and defined and understood
- Monitors project progress, tracks key performance indicators, and implements correct actions as needed to keep projects on track and within scope.
Business Operations Manager
Cisco Systems, Inc.
Remote
10.2020 - 03.2023
- Expertly managed and nurtured highly visibly, large-scale, strategic initiatives within an increasingly complex organizational structure
- Organized annual and quarterly planning for Cisco’s Security Business Group, working with senior leaders to update strategic priorities and goals on a regular basis, as well as regularly updating the executive team on progress against these priorities
- Lead change management for the procurement component of Cisco’s Duo acquisition, resulting in successful tooling integrations, contract renegotiations, and seamless communication strategy
- Established successful full-cycle Procurement model $12M portfolio across multiple product streams, managing vendor relations and optimizing cost savings
- Developed, prioritized, and tracked team KPIs and OKRs, cultivating an environment that supports clear and measurable results.
Payment Operations
Cisco Systems, Inc.
06.2018 - 09.2020
- Identified, recommended, and executed opportunities to enhance accounts receivable and billing processes to meet finance requirements
- Streamlined bookkeeping procedures to increase efficiency and productivity, allowing for reduction in outstanding receivables from 6% to industry best 1.5% in 8 months
- Managed month-end closing procedures and made recommendations for efficiency improvements
- Worked with key internal partners in Sales, Renewals, and Operations to distill complex concepts into pragmatic and simplified solutions.
Payment Operations
Magnetic Media Online, Inc
Ann Arbor, MI
05.2016 - 04.2018
- Leveraged accounting experience and expertise to identify, propose and implement automated solutions
- Supported senior leadership by developing status reports on activities related to forecasting, cash-flow, risk mitigation, bank covenants, and audit inquiries
- Organized logistics and materials for weekly meetings, taking detailed notes for later dissemination
- Reduced outstanding receivables by 50% over 18 months.
Education
Bachelor of Arts - Communication, Economics and Management
Albion College
01.2012
Skills
- Program Management
- Strategic Planning
- Large-Scale Change Management
- Financial Modeling
- Process Optimization
- KPI & OKR Implementation
- SOW Configuration
- Contract Negotiation
- People Operations
Tools
- Smartsheet
- Microsoft Project
- Asana
- Excel
- SAP ERP
- ServiceNow
- Oracle
- Salesforce
Timeline
Program Manager
Cisco Systems, Inc.
04.2023 - Current
Business Operations Manager
Cisco Systems, Inc.
10.2020 - 03.2023
Payment Operations
Cisco Systems, Inc.
06.2018 - 09.2020
Payment Operations
Magnetic Media Online, Inc
05.2016 - 04.2018
Bachelor of Arts - Communication, Economics and Management
Albion College