Melissa Ginorio
Miami,FL
Summary
Enthusiastic Front desk receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
3
3
years of professional experience
Work History
Front Desk Patient Coordinator
Cano Health
10.2021 - Current
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Worked with patients to schedule tests and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Coordinated transportation to get patients to and from medical appointments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered phone calls and messages for 6-7 physicians in medical facility, scheduling appointments, and handling patient inquiries.
- Registered and verified patient records before triage with most up-to-date information.
- Delivered excellent patient experiences and direct care.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Managed office bookkeeping with insurance billing and patient payments.
Sales Representative
HarleyBee Boutique
03.2023 - 12.2023
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Generated new leads through networking and attending industry events.
- Built relationships with customers and community to promote long term business growth.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Trained new employees on customer service, money handling and organizing strategies.
- Informed customers of promotions to increase sales productivity and volume.
Packing Coordinator
LaserShip
11.2020 - 10.2021
- Used job-related software to draft and finalize written correspondence and documentation.
- Handled incoming and outgoing shipping and receiving activities.
- Labeled packages with appropriate shipping information for accurate deliveries.
- Completed all orders within established time frames to support timely deliveries.
- Completed daily orders with expert picking and packing of shipments.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Proved successful working within tight deadlines in fast-paced environment.
- Inspected items for defects and damage.
- Cleaned and maintained production area and equipment.
- Processed returns and exchanges and documented inventory transactions for accurate recordkeeping.
Education
High School Diploma -
Homestead Senior High School
Homestead, FL06.2020
Skills
- Online Systems
- Check-In Management
- Overseeing Front Desk
- Logging Messages
- Call Handling
- Patient Health Information Access
- Schedule Coordination
- Payment Collection
- Data Entry Software
- Adaptable and Flexible
- Operational Efficiency
- Computer Proficiency
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Representative
HarleyBee Boutique
03.2023 - 12.2023
Front Desk Patient Coordinator
Cano Health
10.2021 - Current
Packing Coordinator
LaserShip
11.2020 - 10.2021
High School Diploma -
Homestead Senior High School