Melissa Maldonado
Catasauqua,PA
Summary
As a personable and energetic Receptionist, I am devoted to delivering exceptional customer service and providing comprehensive administrative support. My expertise includes proficiency in data entry, database management, and scheduling to ensure efficient operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Coordinator
St. Lukes’s University Hospital
08.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Provided administrative support to management staff, contributing to overall office productivity.
Patient Care Representative
CVS Specialty Pharmacy
10.2021 - 08.2022
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Handled prescription refill requests.
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Resolved problems with communication and billing to foster seamless services.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Scheduled approximately 200 patients per week and made reminder calls.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Owner/Operator
Bravo Mini Market
01.2021 - Current
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues. By analyzing trends on social media we increased profit by 10%
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Consulted with customers to assess needs and propose optimal solutions. based on customer needs and wants we added new menu items which helped increase are food profit by 15%
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
Professional School Bus Operator
Royal Coach Bus Inc
09.2015 - 03.2021
- Performed bus driving duties for 6 years while keeping student safety in mind to maintain good safety record.
- Transported passengers safely along prescribed routes according to tight schedules.
- Assisted passengers with disabilities for 2 years and other physical issues in boarding and exiting bus to promote passenger safety.
- Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations.
Education
Associate of Science - Psychology
Lehigh Carbon Community College
Schnecksville, PA08.2026
Skills
- Oral and written communication
- Proficient in Microsoft Word and Excel
- Issue handling
- Policies and procedures
- Complaint resolution
- Efficient and Detail-Oriented
- Online Systems
- Clerical Support
- Word Processing
- Guest Relations
- Guest Services
- Hospitality services
- Recordkeeping expertise
- End-of-day reporting
Certification
- Licensed CDL Class B
- Shop steward( Management level ) for Bus union
Languages
Spanish
Professional Working
about me
My interests include the thoughtful practice of beekeeping, hiking in beautiful natural landscapes, and the fulfilling hobby of gardening. I find joy in observing how intricate bee colonies are, exploring scenic trails, and nurturing plant life in my garden.
Timeline
Front Desk Coordinator
St. Lukes’s University Hospital
08.2022 - Current
Patient Care Representative
CVS Specialty Pharmacy
10.2021 - 08.2022
Owner/Operator
Bravo Mini Market
01.2021 - Current
Professional School Bus Operator
Royal Coach Bus Inc
09.2015 - 03.2021
Associate of Science - Psychology
Lehigh Carbon Community College
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